Senior Content Designer - Digital CX

Sky; Woking; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading media and entertainment brand in the UK is seeking a Senior Content Designer for its digital customer experience team. You will create world-class content for various platforms and ensure it aligns with customer needs and business goals. The role allows for hybrid working, providing the opportunity to collaborate within Agile teams to enhance customer journeys. Applicants should have a strong background in content design and be able to translate customer insights into effective content strategies.

Qualifications

• Proven experience in content design and delivery.
• Ability to work collaboratively within Agile teams.
• Strong understanding of customer insights.

Responsibilities

• Deliver high-quality, intuitive content experiences across web and native platforms.
• Champion the customer voice in content design.
• Translate customer insights into actionable content.

Skills

Content design

Collaboration

Agile methodologies

Customer insight translation

Job description

Job Description

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs.

Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose : to create better experiences for our customers.

What you'll do:

• Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs.
• Champion the customer voice , ensuring content design reflects real needs and drives prioritisation.

Consistently use customer insights and translate them into actionable content i...