Senior Content Designer - Digital CX

Sky; Shoreham-by-Sea; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading media and entertainment brand is looking for a Senior Content Designer to join their digital customer experience team. The position offers flexibility with hybrid work options from either Osterley or Leeds. You will be responsible for delivering intuitive content experiences across various platforms, championing customer needs, and translating insights into actionable content strategies. This role is pivotal for enhancing customer journeys and contributing to the product roadmaps for the UK and Ireland.

Qualifications

• Strong understanding of content design in digital environments.
• Ability to work within Agile teams.
• Experience in creating customer-centric content.

Responsibilities

• Deliver high-quality, intuitive content experiences across web and native platforms.
• Champion the customer voice, ensuring that content design reflects real needs.
• Use customer insights to create actionable content.

Job description

Job Description

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs.

Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose : to create better experiences for our customers.

What you'll do:

• Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs.
• Champion the customer voice , ensuring content design reflects real needs and drives prioritisation.

Consistently use customer insights and translate them into actionable content i...