Senior Content Designer - Digital CX

Sky; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading media and entertainment brand in London is seeking a Senior Content Designer to deliver world-class digital content across platforms. The successful candidate will work within Agile teams to create customer journeys and ensure content reflects user needs. Experience in UX writing, content design, and data analytics is essential. This role offers a hybrid working model, combining office and remote work.

Benefits

Sky Q TV package

Exclusive Sky Glass rates

Generous pension package

Private healthcare

Discounted mobile and broadband

Sky VIP rewards

Qualifications

• Experience delivering user-centred content across digital products.
• Expertise in editorial standards and inclusive content.
• Proficient in usability testing using platforms like Usertesting.

Responsibilities

• Deliver high-quality, intuitive content experiences.
• Align content with customer insights and business goals.
• Champion AI tools and improve content strategies.

Skills

UX writing

Plain language

Content design

Data analytics

Storytelling

Tools

Figma

Confluence

CMS platforms

Adobe Analytics

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs.

Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers.

What you'll do:

• Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs.
• Champion the customer voice, ensuring content design reflects real needs and drives prioritisation.
• Consistently use customer insights and translate them into actionable content improvements.
• Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices.
• Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption
• Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience.

What you'll bring:

• Experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives
• Expertise in UX writing, plain language, inclusive content, and editorial standards.
• Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components.
• Experience using research methods and online platforms e.g., Usertesting to conduct usability testing to understand customer needs, reduce friction and improve ease of use.
• Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys.
• Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments.

Portfolio:

Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

The Rewards:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you'll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.