Senior Content Designer

Experis; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology staffing agency is seeking a Senior Content Designer in London for a 9-12 month contract. The role involves creating and evaluating content for diverse users, collaborating with stakeholders and government entities to enhance user experience. The ideal candidate should possess robust Agile methodology skills and user-centered design capabilities, ensuring content is accessible and meets user needs. This position offers a dynamic environment with 1-2 days of work per week in London, alongside occasional travel for user research.

Responsibilities

• Create, evaluate, and review content throughout the user journey.
• Build relationships across government and NHS to influence stakeholders.
• Engage with the cross-NHS and cross-government content community.
• Identify and communicate with important stakeholders.
• Contribute to content strategies and policies.

Skills

Agile methodology

User research

Content management systems

Stakeholder communication

Prototyping

User-centered design

Job description

Senior Content Designer

Job details

9-12 month duration

London 1-2 days/week. Some travel to user research/Leeds.

Inside IR35 - Umbrella only

A content designer is responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey. At this role level, you will:

• be comfortable using evidence, data and research to make content decisions
• build relationships across government and NHS to focus on the needs of the user and influence stakeholders
• contribute to and use the style guides and content patterns
• engage with and contribute to the cross-NHS and cross-government content community

Ways of working

• understand and demonstrate awareness of Agile methodology, and can apply an Agile mindset to your work
• work in a fast-paced, evolving environment and use an iterative and flexible approach to enable rapid delivery
• appreciate the importance of Agile project delivery to digital projects in government
• be unafraid to take risks and willing to learn from mistakes
• ensure the team has a situational awareness of one other's work and how it relates to objectives and user needs
• use a range of tools and platforms to plan and manage your work

Content concepts and prototyping

• understand different prototyping techniques, from paper sketches to coded prototypes, and can use them to visualise content in context
• choose the best option to make content understandable to different audiences and to demonstrate a proposed approach to content changes or improvements
• show the value of prototyping to the team

Stakeholder relationship management (content design)

• identify important stakeholders and communicate with them clearly and regularly
• tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs
• build and reach consensus
• work to improve stakeholder relationships, using evidence to explain decisions made

Strategic thinking (content design)

• contribute to content strategies and policies
• create content patterns or standards
• provide support for content improvement projects
• effectively focus on outcomes rather than solutions and activities

User focus (content design)

• identify tasks that will provide insights into a problem
• formulate hypotheses, gain insights from data and user research and make decisions on findings
• understand the range of different users who might access content and services, and can identify their needs based on evidence
• translate user stories into content that meets users' needs, and propose suitable design approaches
• use quantitative and qualitative data about users to turn user insights into outcomes

User Centred Design skills

• design content to meet user needs and make complex language and processes easy to understand
• present the right information in the right format for what users need
• show robust experience in writing, editing and publishing digital content, and experience in using content management systems and content production processes to publish content
• write in plain language in a way that users understand, making information accessible to all
• understand government accessibility requirements and design content that works with common assistive technologies
• use data, research and evidence to review and evaluate content to make improvements
• consistently and effectively apply content standards and style guidelines to your work
• work to continuously improve content, and understand why content life cycle management is important
• work autonomously
• engage meaningfully and collaborate with SMEs such as policy, clinical safety and information governance to create effective, safe and reliable content that is centred in user needs