Senior Content Design Manager

Merlin Entertainments - Corporate; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global entertainment company is seeking a Senior Content Design Manager to lead the creative development and design direction of its content portfolio. This role involves managing internal designers and external partners to deliver high-quality content for various marketing channels, attractions, and corporate communications. The ideal candidate should possess over 7 years of relevant experience and a degree in a creative field. Benefits include a competitive salary, generous holiday, and numerous discounts.

Benefits

Competitive annual salary

33 days holiday

Merlin Annual Pass

Merlin Magic Pass

Company bonus

Private pension scheme

40% discount off LEGO

25% discount in retail shops and restaurants

Ongoing training and development opportunities

Qualifications

• 7+ years’ experience in creative content design and management.
• Proven track record of delivering design projects in branded environments.
• Skilled at managing multiple projects and teams across different locations.

Responsibilities

• Lead creative development and design direction for content across the portfolio.
• Manage internal and external design teams to deliver high-impact content.
• Ensure all outputs maintain brand authenticity and creative excellence.

Skills

Creative content design management

Budget management

Project management

Team leadership

Cross-geography collaboration

Education

Bachelor’s degree in Design, Creative Arts, Media Production, Marketing, or Communications

Job description

What you'll bring to the team

Senior Content Design Manager

Location: London, Arbor

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

The Senior Content Design Manager leads the creative development, design direction, and visual execution of world-class content across Merlin Entertainments’ global portfolio. This role manages all content design in the business (outside of ATL Communications), ensuring every asset, attraction, and guest-facing environment reflects brand authenticity, creative excellence, and operational feasibility.

You will lead a network of internal designers, external agencies, production partners, and IP stakeholders to deliver high-impact content that elevates the guest experience and supports strategic business goals. Your work will cover Marketing content—including Brand, Social Media, CRM, SEO, E-commerce (web/app), and PR—as well as design needs from Attraction Operations and Corporate/Internal Communications teams.

This role ensures all design outputs are on-brand and delivered to a consistently high standard. You will work closely with the Senior Content Operations Manager, who focuses on content operations and delivery, with both roles reporting into the VP Global Content.

Qualifications & Experience

• 7+ years’ experience managing creative content design, development, and direction, ideally in entertainment, theme parks, or media.

• Bachelor’s degree in Design, Creative Arts, Media Production, Marketing, Communications, or related field.

• Proven track record delivering concept-to-delivery design in branded and/or IP-driven environments.

• Experience managing multiple projects, teams, agencies, and production partners across geographies.

• Skilled in budget management, cost planning, and project timelines.

• Passionate, innovative, and globally minded, with the ability to balance high-volume and strategic content while delivering excellence.

Benefits

• A competitive annual salary
• 33 days holiday (includes bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Pay Range

Competitive