Senior Consultant - Managed Learning Services (MLS) - Financial Services, People Consulting

EY; City Of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading consulting firm in the City of London is seeking a Senior Consultant for their People Consulting team focused on Managed Learning Services. This role involves contributing to complex engagements, managing stakeholder relationships, and developing impactful service solutions. Candidates should have previous experience in learning operations, strong project management skills, and an understanding of financial services. This position offers a competitive remuneration package and flexible working options.

Benefits

Flexible working arrangements

Competitive remuneration package

Career development support

Qualifications

• Previous experience in a learning operations or learning administration role.
• Understanding of managed learning services and operational needs.
• Strong project management and communication skills.

Responsibilities

• Contribute to diverse engagements in the financial services sector.
• Manage stakeholder relationships and identify new opportunities.
• Support the development of Managed Learning Services operations.

Skills

Project management

Stakeholder management

Creative thinking

Consulting skills

Education

Relevant degree-level education

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

People Consulting – Learning and Development – Senior Consultant (Managed Learning Services)

We are proud to partner with the world’s leading financial services organisations, harnessing the power of their people and enabling them to perform at their best.

Transforming the world of work, together we are:

• Revolutionising employee experiences
• Innovatively building capability and learning solutions
• Redesigning organisations, evolving cultures and driving behavioural change
• Successfully navigating a dynamic and complex regulatory change environment

There has never been a more exciting time to be working with our clients on the people agenda. We are delighted to be inviting new members to join our fast-growing team, EY People Consulting (Learning) as we build a Better Working World.

To do this, we bring creativity, science and world-leading financial services insight to create engaging and impactful learning for our clients in the world’s largest Banking, Wealth and Asset Management and Insurance firms.

We create impactful learning and advise our clients on their learning strategy, skills gaps, learning pathways and learning functions. With reskilling and learning a key component of all significant transformations, we create end-to-end solutions for our clients to revolutionise the learner experience, increase the success of their transformation and sustain behavioural change. We create and develop innovative and exciting learning programmes for our clients to help manage risk, adapt to regulatory change and embrace new ways or working and technologies.

We are growing our expanding Managed Learning Services capability, delivering end-to-end solutions to meet a wide range of client learning requirements. We are seeking collaborators, thinkers, and those with experience of delivering Managed Learning Services to grow this business together.

Our team’s purpose: Creating a lasting, positive impact for our clients and society, by putting people at the heart of building a Better Working World

As a member of our People Consulting team, you will:

• Contribute to workstreams across a diverse range of complex engagements in the financial services sector.
• Proactively manage stakeholder relationships and build trusted relationships with clients.
• Identify new opportunities, contribute to the preparation of proposals and wider business development activities.
• Contribute to the operational aspects and risk management of client engagements.
• Contribute to delivery of wider strategic goals across the People Consulting team and participate in initiatives that support the growth of the firm as a whole.

With a specific focus on learning operations, you will:

• Support the development of Managed Learning Services operations including front, middle and back-office functions.
• Contribute to impactful service solutions for clients, including scalable operations support for projects ranging from leadership programmes through to multi-year managed learning services.
• Contribute to business development and client pursuit efforts by supporting the preparation of proposals, innovative solutions and the delivery of presentations to potential clients.
• Contribute to growing the learning offerings and actively driving the ongoing development of the practice, contributing to or assuming operational responsibility for a range of assignments.
• Drive innovation to ensure provision of market leading, relevant and highly targeted solutions and content-rich thought leadership to clients.

Skills and attributes for success:

• Authenticity and strong personal impact, able to influence and persuade stakeholders to gain support for changes and key decisions.
• A passion for learning and improving the Working World.
• An entrepreneurial, innovative and can-do approach.
• A growth mindset and a desire to challenge established practices.
• Leading workstreams, facilitating and working collaboratively with team members, and empowering teams to maximise performance.
• Resilience and ability to work under pressure to deliver pragmatic solutions.
• Confidence and ability to recognise and manage potential challenges during client assignments.
• Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical and sustainable solutions.
• Ability to scope a project or solution and provide costings and communication to clients for proposals and projects.

To qualify for this role, you must have:

• Previous experience working in a learning operations or learning administration role.
• An understanding and knowledge of managed learning services including the different components and operational needs of each.
• Core consulting skills including strong project management, written and verbal communication skills, and experience of producing robust analysis, reports, papers and presentations.
• Experience working with varied stakeholders including internal teams, external learning vendors and/or client teams to deliver impactful and high-quality outputs.

Ideally, you’ll also have:

• Experience in developing learning solutions, including analysis, design, content development, and train the trainer, to ensure measurable outcomes within large, complex organisations.
• Experience of working across financial services: banking, insurance, and wealth and asset management or passion and knowledge of the sector.
• Relevant degree-level education and/or professional qualifications.

Further information about EY

EY is a leading provider of business advice and services to clients in the financial services industry, working with some of the biggest names in the sector to address challenges posed by customer trends, market conditions, competition and regulators, and delivering real, sustainable change.

As we strive to build a Better Working World, our culture promotes providing you with the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And, with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer a reality.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

A little more about EY People Consulting, Financial Services

People Consulting (PC) harnesses the collective power of all of our people-related services into a single, integrated, global sub-service line.

As a growing team, PC is uniquely and strategically positioned to advise financial services leaders on their people agenda in the face of increasing disruptions, an ever-changing workforce and evolving business landscapes.

Please be informed of the recruitment timeline for this role:

• First stage interviewswill be heldvirtuallyduring the week ofOctober 20th to October 31st.

• Second stage interviewswill be conductedin person on November 3rd.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.