Senior Consultant - Managed Learning Services (MLS) - Financial Services, People Consulting

Ernst & Young Advisory Services Sdn Bhd; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global consulting firm in London is looking for a Senior Consultant in Learning and Development. In this role, you will reshape learning operations, manage stakeholder relationships, and innovate learning solutions for financial services clients. The ideal candidate has experience in learning administration and strong project management skills, combined with a passion for continuous improvement.

Qualifications

• Previous experience in a learning operations or administration role is essential.
• Strong consulting skills and project management experience are necessary.
• Experience with various stakeholders to deliver high-quality outputs is required.

Responsibilities

• Contribute to engagement workstreams in the financial services sector.
• Proactively manage stakeholder relationships and build trust with clients.
• Support the development of Managed Learning Services operations.

Skills

Influencing stakeholders

Passion for learning

Project management

Creative thinking

Resilience

Education

Experience in learning operations

Job description

Location: London

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

People Consulting – Learning and Development – Senior Consultant (Managed Learning Services)

We are proud to partner with the world’s leading financial services organisations, harnessing the power of their people and enabling them to perform at their best.

Transforming the world of work, together we are:

• Revolutionising employee experiences
• Innovatively building capability and learning solutions
• Redesigning organisations, evolving cultures and driving behavioural change
• Successfully navigating a dynamic and complex regulatory change environment

There has never been a more exciting time to be working with our clients on the people agenda. We are delighted to be inviting new members to join our fast-growing team, EY People Consulting (Learning) as we build a Better Working World.

To do this, we bring creativity, science and world-leading financial services insight to create engaging and impactful learning for our clients in the world’s largest Banking, Wealth and Asset Management and Insurance firms.

We create impactful learning and advise our clients on their learning strategy, skills gaps, learning pathways and learning functions. With reskilling and learning a key component of all significant transformations, we create end-to-end solutions for our clients to revolutionise the learner experience, increase the success of their transformation and sustain behavioural change.

Role Responsibilities

As a member of our People Consulting team, you will:

• Contribute to workstreams across a diverse range of complex engagements in the financial services sector.
• Proactively manage stakeholder relationships and build trusted relationships with clients.
• Identify new opportunities, contribute to the preparation of proposals and wider business development activities.
• Contribute to the operational aspects and risk management of client engagements.
• Contribute to delivery of wider strategic goals across the People Consulting team and participate in initiatives that support the growth of the firm as a whole.

With a specific focus on learning operations, you will:

• Support the development of Managed Learning Services operations including front, middle and back-office functions.
• Contribute to impactful service solutions for clients, including scalable operations support for projects ranging from leadership programmes through to multi-year managed learning services.
• Contribute to business development and client pursuit efforts by supporting the preparation of proposals, innovative solutions and the delivery of presentations to potential clients.
• Contribute to growing the learning offerings and actively driving the ongoing development of the practice, contributing to or assuming operational responsibility for a range of assignments.
• Drive innovation to ensure provision of market leading, relevant and highly targeted solutions and content-rich thought leadership to clients.

Skills and Attributes

Skills and attributes for success:

• Authenticity and strong personal impact, able to influence and persuade stakeholders to gain support for changes and key decisions.
• A passion for learning and improving the Working World.
• An entrepreneurial, innovative and can-do approach.
• A growth mindset and a desire to challenge established practices.
• Leading workstreams, facilitating and working collaboratively with team members, and empowering teams to maximise performance.
• Resilience and ability to work under pressure to deliver pragmatic solutions.
• Confidence and ability to recognise and manage potential challenges during client assignments.
• Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical and sustainable solutions.
• Ability to scope a project or solution and provide costings and communication to clients for proposals and projects.

Qualifications

To qualify for this role, you must have:

• Previous experience working in a learning operations or learning administration role.
• An understanding and knowledge of managed learning services including the different components and operational needs of each.
• Core consulting skills including strong project management, written and verbal communication skills, and experience of producing robust analysis, reports, papers and presentations.
• Experience working with varied stakeholders including internal teams, external learning vendors and/or client teams to deliver impactful and high-quality outputs.

Ideally, you’ll also have:

• Experience in developing learning solutions, including analysis, design, content development, and train the trainer, to ensure measurable outcomes within large, complex organisations.
• Experience of working across financial services: banking, insurance, and wealth and asset management or passion and knowledge of the sector.

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements.