Senior Consultant

Vista Equity Partners Management, LLC; City Of London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading equity management firm in London is seeking a Senior Consultant (Implementation Consultant) to implement iCIMS talent management products. You will handle large-scale implementations, train users, and manage multiple projects. Ideal candidates will have over 5 years of experience with cloud software. This role emphasizes project management and customer satisfaction in a fast-paced environment.

Qualifications

• 5+ years’ related experience implementing cloud software e.g. Applicant Tracking Systems, HCM, ERP.
• Demonstrated interest in current technologies; Proficiency with Microsoft Office (PowerPoint, Excel, Outlook).
• Customer success orientation with ability to work with customers to research business processes and resolve web-based software issues.
• Advanced understanding of and ability to explain system-to-system integrations.
• Proven success in leading high-performance teams and being a strong team player.
• Strategic analysis/creative problem solving and business judgment required.
• Excellent interpersonal skills and ability to effectively manage multiple implementations.

Responsibilities

• Handles implementations of the largest scope and scale.
• Carries out implementation projects from beginning to end stages for high profile Enterprise customers.
• Leverages iCIMS software to best teach and support customers.
• Mentors recently hired Implementation consultants.
• Supports customer during initial 'live' period and transition.
• Takes responsibility for overall project success and customer satisfaction.
• Provides project management efforts to complete projects on time and within budget.
• Manages several implementations of various sizes simultaneously.

Job description

Holborn, United Kingdom
Custom House Quay, Dublin, Ireland

The Sr. Consultant (Implementation Consultant) will be responsible for implementing iCIMS talent management products in customer facing engagements. They support and facilitate conversations to define business processes, manage implementation meetings, train users, facilitate change management within the customer organizations and provide technical implementation consulting and project management. He or she will develop and manage the tactical plan for implementation of iCIMS products and deliver on configuration efforts. The Sr. Consultant handles projects of Medium to High complexity. The Sr. Consultant will report to the Director, Services EMEA.

Responsibilities

• Handles implementations of the largest scope and scale
• Carries out implementation projects from beginning to end stages for high profile Enterprise customers
• Leverages iCIMS software in the most efficient of ways to best teach and support customers
• Mentoring of recently hired Implementation consultants
• Supports customer during initial “live” period and transition to the Account Management and Support organizations
• Take significant responsibility for the overall success of the project and satisfaction of the customer
  Serve as an iCIMS software expert
• Provide and support project management efforts to complete projects on time and within budget
• Manage several implementations of various sizes and complexities simultaneously
• Consistently ensure business is always conducted with integrity and that behaviour aligns with iCIMS policies, procedures, and core competencies

Qualifications

• 5+ years’ related experience implementing cloud software e.g. Applicant Tracking Systems, HCM, ERP
• Demonstrated interest in current technologies; Proficiency with Microsoft Office (PowerPoint, Excel, Outlook)
• Customer success orientation with ability to work with customers to research business processes, diagnose and resolve on-demand (web-based) software issues
• Advanced understanding of and ability to explain system-to-system integrations
• Proven success in leading high-performance teams, achieving results through others, and being a strong team player
• Strategic analysis/creative problem solving, and business judgment are required
  Demonstrated ability to influence cross-functional partners and upper management to impact decision-making
• Ability to prioritize competing deliverables to meet deadlines, manage time and work in a fast paced, changing environment
• Excellent interpersonal skills and the ability to effectively scope, design, and manage multiple implementations of all types (Small Business, Industry and Enterprise)