Senior Complex Claims Field Consultant (Major Loss) Remote

Lloyd's; Remote; GBP 65,000 - 80,000; Full time

Job summary

A leading insurance business is seeking a Complex Claims Field Consultant. You will provide clients with essential support, managing insurance claims during challenging times. The role involves validating claims, visiting customer homes for face-to-face consultations, and collaborating with multiple teams. Candidates should have substantial insurance experience, excellent communication skills, and a valid driving licence. The position supports flexible work arrangements and involves travel to various sites as needed. Join us in making a difference for our clients.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

30 days holiday plus bank holidays

Well-being initiatives

Flexible working options

Qualifications

• Full and current driving licence is essential.
• Insurance claims qualification (CII/CILA) or willingness to undertake this.
• 2+ years of general insurance claims experience required.

Responsibilities

• Provide face-to-face support and claims management.
• Validate and determine the value of claims and arrange repairs.
• Collaborate with claims teams to manage customer expectations.

Skills

Full and current driving licence

General insurance claims experience (2+ years)

Excellent oral and written communication skills

Ability to support vulnerable customers

Personal organization (planning, time management)

Education

Insurance claims qualification (CII/CILA)

Building/Structural qualifications

Job description

A leading insurance business is seeking a Complex Claims Field Consultant. You will provide clients with essential support, managing insurance claims during challenging times. The role involves validating claims, visiting customer homes for face-to-face consultations, and collaborating with multiple teams. Candidates should have substantial insurance experience, excellent communication skills, and a valid driving licence. The position supports flexible work arrangements and involves travel to various sites as needed. Join us in making a difference for our clients.