Senior Complex Arrears Specialist — Hybrid Collections

Capital on Tap; Manchester; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

A growing fintech company in Manchester seeks a Collections Specialist to support customers facing financial difficulties. You will engage with customers through various channels to address their arrears. The ideal candidate has over 5 years of collections experience in the Financial Services sector and is adept at managing complex cases. This hybrid role offers a salary range of £37,000 to £40,000 plus benefits such as health insurance, generous leave, and a supportive work environment.

Benefits

Private Healthcare

Anniversary Rewards

Salary Sacrifice Pension Scheme

28 days holiday

Annual Learning Budget

Cycle to Work Scheme

Qualifications

• 5+ years of consecutive collections experience within Financial Services.
• Practical knowledge of FCA standards and industry best practices.
• Experience managing complex arrears and customer escalations.

Responsibilities

• Conduct in-depth case reviews and management.
• Engage with customers to resolve arrears via phone and digital channels.
• Manage a portfolio of complex arrears cases.

Skills

Collections experience

Customer engagement

Risk awareness

Handling complex conversations

Multi-channel communication

Self-motivated

Job description

A growing fintech company in Manchester seeks a Collections Specialist to support customers facing financial difficulties. You will engage with customers through various channels to address their arrears. The ideal candidate has over 5 years of collections experience in the Financial Services sector and is adept at managing complex cases. This hybrid role offers a salary range of £37,000 to £40,000 plus benefits such as health insurance, generous leave, and a supportive work environment.