Senior Complaints & Resolution Lead (Hybrid)

Metropolitan Thames Valley Housing; Beeston; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A housing association in the UK is looking for a Complaint Specialist to resolve complex complaints and improve customer satisfaction. You will develop strategies through root cause analysis and liaise with senior executives and external officials. This hybrid role offers a salary ranging from £29,593 to £31,150, along with benefits including 28 days annual leave, enhanced pension contributions, and opportunities for career progression.

Benefits

28 days annual leave plus 8 bank holidays

Volunteering days

Beliefs day

Extended parental leave

Enhanced pension

Life assurance cover

Health cash plan

Career progression opportunities

Employee Assistance Programme

Qualifications

• Strong knowledge and experience in resolving customer disputes.
• Ability to communicate confidently with senior leaders and MPs.
• Exceptional organization and written skills.

Responsibilities

• Resolve complex customer complaints and enquiries.
• Develop customer satisfaction through root cause analysis.
• Support customer care team in delivering satisfactory resolutions.

Skills

Conflict resolution

Communication with senior leaders

Organization

Written communication skills

Report writing

Job description

A housing association in the UK is looking for a Complaint Specialist to resolve complex complaints and improve customer satisfaction. You will develop strategies through root cause analysis and liaise with senior executives and external officials. This hybrid role offers a salary ranging from £29,593 to £31,150, along with benefits including 28 days annual leave, enhanced pension contributions, and opportunities for career progression.