Senior Complaints Manager – Insurance Claims

GET STAFFED ONLINE RECRUITMENT LIMITED; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment company in the UK is seeking a proactive Complaints Manager to lead their complaints function. You will manage a team to oversee complex insurance complaints and ensure resolution while fostering a culture of continuous improvement. The ideal candidate will possess extensive experience in complaints management, strong leadership skills, and the ability to navigate regulatory frameworks effectively. This position offers benefits including enhanced company pension and private medical insurance.

Benefits

Enhanced company pension

Cycle to work scheme

Life Insurance (after probation)

Private Medical Insurance (after probation)

Employee Assistance Programme

Free gym membership

Tech scheme

Qualifications

• Proven experience in complaints management within an insurance setting.
• Ability to handle complex and contentious complaints professionally.
• Excellent written skills for drafting reports and formal responses.

Responsibilities

• Lead and develop a team of three Complaints Handlers.
• Oversee the resolution of complex complaints ensuring compliance.
• Conduct root cause analysis and produce reports for management.

Skills

Complaints management experience

Leadership abilities

Strong communication skills

Regulatory compliance knowledge

Analytical skills

Job description

A leading recruitment company in the UK is seeking a proactive Complaints Manager to lead their complaints function. You will manage a team to oversee complex insurance complaints and ensure resolution while fostering a culture of continuous improvement. The ideal candidate will possess extensive experience in complaints management, strong leadership skills, and the ability to navigate regulatory frameworks effectively. This position offers benefits including enhanced company pension and private medical insurance.