Senior Complaints Case Manager – Code of Conduct

CIPD; England; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

28 days holiday with an option to buy/sell days

£125 personal development allowance

Access to an award-winning pension scheme

Wellbeing cashback health scheme

Job summary

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team. The role involves overseeing sensitive misconduct cases and conducting investigations aligned with CIPD regulations. Ideal candidates will possess strong interpersonal skills, management experience, and an understanding of professional ethics. This is a full-time position based in Wimbledon with an option for hybrid working. Successful candidates will benefit from a robust employment package that promotes professional development and well-being.

Qualifications

• Extensive experience in managing complex, sensitive professional conduct complaints.
• Ability to influence and build strong working relationships.
• Experience in budget management.
• Attention to detail with strong report writing skills.
• Capability to prioritize and work under pressure.
• Management experience in leading teams.
• Experience with handling sensitive situations and knowledge of relevant legislation.
• Familiarity with web and telephone conference facilities.

Responsibilities

• Lead the Code Complaints team to manage membership misconduct complaints.
• Oversee caseloads of serious and sensitive complaints.
• Provide support and expert guidance on ethics complaints process.
• Monitor risks related to membership misconduct.
• Collaborate to promote the Code of Conduct and raise standards.

Skills

Excellent interpersonal skills

Strong analytical skills

Proven management experience

Strong presentation skills

Adaptability and flexibility

Strong computer literacy

Job description

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team. The role involves overseeing sensitive misconduct cases and conducting investigations aligned with CIPD regulations. Ideal candidates will possess strong interpersonal skills, management experience, and an understanding of professional ethics. This is a full-time position based in Wimbledon with an option for hybrid working. Successful candidates will benefit from a robust employment package that promotes professional development and well-being.