Senior Community Flooding Officer

Severn Trent; Long Eaton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading water management company in Long Eaton seeks a Senior Community Flooding Officer to mentor other officers and lead community engagement during flood events. You will provide expert guidance, coordinate responses during storms, and work closely with stakeholders to improve local resilience strategies. The ideal candidate has a strong background in flood risk management and excellent community engagement skills. Join us to make a positive impact while being part of a supportive workplace.

Benefits

28 days holiday plus bank holidays

Annual bonus scheme

Family-friendly policies

Leading pension scheme

Sharesave option

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days

Qualifications

• Proven experience in customer-facing or community engagement roles.
• Strong grasp of flood risk management and relevant legislation.
• Understanding of Risk Management Authorities.

Responsibilities

• Provide guidance and coaching to Flood Resilience Officers.
• Lead impactful engagement with communities and councils.
• Coordinate field operations during storm events.

Skills

Community engagement

Flood risk management

Mentoring

Stakeholder management

Incident response

Job description

We are looking for a new a Senior Community Flooding Officer, to support the Flood Resilience Manager and mentor other officers while leading complex community engagement efforts. You'll provide expert guidance during flood events and help shape local resilience strategies, bridging frontline operations with strategic planning to ensure communities are informed and empowered.

Key Accountabilities

• Provide guidance and coaching to Flood Resilience Officers, act as a senior contact, and deputise for the Flood Resilience Manager during storm responses and stakeholder meetings.
• Lead impactful engagement with communities and councils, delivering advanced education sessions to raise flood resilience awareness.
• Coordinate field operations during storm events, triage incidents, oversee visual assessments, and ensure accurate reporting to authorities like the Environment Agency.
• Build strong relationships with external stakeholders, represent Severn Trent at public forums, and use community feedback to inform future planning and investment.

You'll bring proven experience in customer-facing or community engagement roles, with a strong grasp of flood risk management and relevant legislation. Your understanding of Risk Management Authorities and ability to mentor colleagues will be key, alongside (preferably) experience in incident response and Bronze or Silver Incident Training.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too.

Benefits

• 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250, which is subject to eligibility)
• Family‑friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year