Senior Community Flooding Officer

SevernTrentLife; East Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading utility company is seeking a Senior Community Flooding Officer to enhance community engagement and improve flood resilience. The role involves mentoring colleagues, working with stakeholders during storm events, and promoting flood awareness. Ideal candidates should have experience in customer-facing roles, be knowledgeable in flood risk management, and possess strong mentoring abilities. This position offers a range of benefits including generous holiday, annual bonuses, and a pension scheme.

Benefits

28 days holiday + bank holidays

Annual bonus scheme (up to £2,250)

Family-friendly policies

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days

Company car/car allowance

Qualifications

• Proven experience in community engagement and flood risk management roles.
• Understanding of Risk Management Authorities is necessary.
• Experience in incident response is preferable.

Responsibilities

• Support the Flood Resilience Manager and mentor Flood Resilience Officers.
• Lead community engagement and education on flood resilience.
• Coordinate operations during storm events and assess flooding impacts.
• Build relationships with stakeholders and represent the company at public forums.

Skills

Customer-facing experience

Community engagement

Flood risk management

Ability to mentor

Incident response experience

Job description

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

We are looking for a new Senior Community Flooding Officer, to support the Flood Resilience Manager and mentor other officers while leading complex community engagement efforts. You’ll provide expert guidance during flood events and help shape local resilience strategies, bridging frontline operations with strategic planning to ensure communities are informed and empowered.

You’ll proactively engage with customers and stakeholders, promoting flood awareness and practical solutions like SuDS and nature-based approaches. During storm events, you’ll triage incidents, assess flooding impacts, and coordinate with agencies like the Environment Agency to ensure effective response and communication.

Some of your other key accountabilities will include:

• Provide guidance and coaching to Flood Resilience Officers, act as a senior contact, and deputise for the Flood Resilience Manager during storm responses and stakeholder meetings.
• Lead impactful engagement with communities and councils, delivering advanced education sessions to raise flood resilience awareness.
• Coordinate field operations during storm events, triage incidents, oversee visual assessments, and ensure accurate reporting to authorities like the Environment Agency.
• Build strong relationships with external stakeholders, represent Severn Trent at public forums, and use community feedback to inform future planning and investment.

WHAT WE’RE LOOKING FOR

You’ll bring proven experience in customer-facing or community engagement roles, with a strong grasp of flood risk management and relevant legislation. Your understanding of Risk Management Authorities and ability to mentor colleagues will be key, alongside (preferably) experience in incident response and Bronze or Silver Incident Training.

A comprehensive training package will support you in delivering the best outcomes for customers.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250, which is subject to eligibility)
• Family‑friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year
• Company car/car allowance
• Standby is required

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.