Senior Communications Manager

HSBC Group; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial services organization is seeking a Senior Communications Manager in London. This role involves preparing strategic communication plans, managing the bank's reputation, and supporting crisis communication efforts. The ideal candidate will possess proven experience in strategic communications and excellent stakeholder management skills. The position offers competitive pay and benefits, including a hybrid work model.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Proven experience in developing and executing strategic communication plans.
• Excellent stakeholder management skills and ability to work with senior executives.
• Experience in crisis communications and managing external communications policies.

Responsibilities

• Prepare communications plans for strategic projects and M&A transactions.
• Drive coordinated communications response to major incidents and crises.
• Provide communications support for global programmes.

Skills

Strategic communication development

Stakeholder management

Crisis communications

Verbal and written communication

Policy management

Job description

Overview

Contributing to and leading communications plans and projects that support the commercial and transformation goals of HSBC. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Responsibilities

• Prepare communications plans for Group strategic projects and M&A transactions. Drive a coordinated communications response to global major incidents and crises. Identify and monitor risks to the bank's reputation, preparing strategic communications plans to mitigate potential negative impacts. Maintain and improve the Group's recovery and resolution communications plans, exercise capabilities and support regulatory self‑assessments. Provide communications support for global programmes to improve operational resilience and cybersecurity preparedness.
• Support and advise on Group External Communications policies and procedures.

Qualifications

To be successful in this role you should meet the following requirements: Proven experience in developing and executing strategic communication plans for complex projects. Excellent stakeholder management skills, including the ability to work confidently and effectively with senior executives across regional/global geographies. Able to work within an ambiguous environment, with the ability to work quickly, managing time and multiple priorities effectively. Experience of crisis communications, with the ability to think clearly and show considered judgement under pressure. Excellent verbal and written communications skills, with the ability to craft compelling narratives to articulate strategic priorities. Experience in managing external communications policies and ensuring alignment with internal governance requirements.

Location & Work Mode

London, Hybrid.

Diversity & Inclusion

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.

About HSBC

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Additional Information

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential – whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join our team in the role of Senior Communications Manager. The Senior Communications Manager plays a pivotal role in managing HSBC's reputation with external audiences. The role requires a communications professional with a proven track record in developing and implementing external communications strategies. The individual will be responsible for