Senior Commercial Contract Manager - Front Office Contracts

Butler Ross; Caulcott; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A public sector organization in Caulcott is seeking a Senior Commercial Manager to lead their commercial contract management. This role involves managing the relationship with suppliers, negotiating contract changes, and ensuring compliance with best practices. Candidates should have strong public sector experience and qualifications in contract management. The position offers flexible hybrid working, generous annual leave, and a comprehensive benefits package, making it ideal for seasoned professionals in commercial roles.

Benefits

Flexible Hybrid working

Generous Annual Leave - 30 days plus Bank Holidays

Pension scheme - contributions matched 2 to 1

Interest‑free loan for season tickets

Cycle to work Scheme

Subsidised eye tests & flu jabs

Life assurance scheme

Enhanced family and sick pay

Paid volunteering (2 days a year)

Qualifications

• MCIPS or equivalent qualifications.
• Experience in both supplier and client perspectives.
• Track record of working effectively with service delivery teams.

Responsibilities

• Manage the teams day-to-day activity.
• Monitor supplier's commercial and service management performance.
• Conduct financial negotiations for contract changes.
• Develop strategic supplier management initiatives.

Skills

MCIPS or equivalent

Public sector contract management experience

Experience in managing outsourced contact centre contracts

Demonstrable experience of commercial contract management

Relationship builder

Experienced in commercial cost models

Job description

A Fantastic Opportunity for a Senior Commercial Manager / Contracts Manager to join an arm's-length Public Sector Body. The Senior Commercial Contracts Manager will be responsible for managing the real time interface and relationship with a supplier for a recently insourced contract in line with government policy and best practice to deliver value for money and wider commercial benefits.

You will lead the relationship for initially 1 contract, and act as a lead in commercial contract management, acting as a mentor and sounding board for other contract managers.

Duties & Responsibilities of the Senior Commercial Manager / Contracts Manager

• To manage the teams day to day activity
• To monitor the supplier's commercial and service management performance under the contract and analyse performance.
• To take remedial action where necessary. All following GCF and NAO Good Practice Frameworks and Guidance
• To agree/refine a contractual change process and ensure adherence to the process, tracking the contract to ensure the underlying cost model is current and accessible
• To conduct the financial negotiations for any changes related to the existing contract at the appropriate management level ensuring that the agreements remain commercially advantageous and are appropriately documented and tracked
• To review and amend contract documents, including service level exhibits, statements of work in line with agreed changes
• To build strong working relationships with the vendor's service delivery centre, Service Desk, Account Teams etc.
• To intervene, analyse, manage, and resolve business conflicts between suppliers and internal stakeholders
• To develop strategic supplier management initiatives for the business in collaboration with the relevant contract owner/cost centre manager

Skills and experience of the Senior Commercial Manager

• MCIPS or equivalent such as IACCM/WCC or equivalent relevant experience
• Public sector contract management experience (ideally from both supplier and client perspectives)
• Experience in managing outsourced contact centre contracts or similar services.
• Demonstrable experience of commercial contract management at a senior level
• Proven track record of working effectively with service delivery teams, business managers and project managers to ensure service objectives are achieved
• Relationship builder (internal & external)
• Experienced in commercial cost models and their practical implementation

Benefits of the Senior Commercial Manager / Contracts Manager

• Flexible Hybrid working
• Generous Annual Leave - 30 days plus Bank Holidays
• Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)
• Interest‑free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

The Senior Commercial Manager will suit candidates with experience as a Commercial Manager, Contracts Manager, Commercial Director or Contracts Director or Procurement Manager