Senior Commercial And Consumer Business Analyst

COS; Greater London; Híbrido; GBP 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discount

HIP programme

Annual health checks

Pension

Cycle to work

Discounted gym membership

Employee assistance

Private health & dental

Descripción de la vacante

COS is seeking a Senior Commercial and Consumer Business Analyst to empower customer-led, commercially driven decision-making across Retail, Digital, CRM and Commercial Operations in London. You will translate insights into actionable recommendations that drive growth, profitability and engagement across channels.

Collaborating with AIAD and business stakeholders, you will leverage dashboards, predictive models and reporting frameworks to identify opportunities, support strategic initiatives and

Formación

• Strong understanding of retail, digital and customer performance metrics.
• Ability to translate insights into commercial actions.
• Experience conveying findings to senior stakeholders.
• Forecasting, scenario planning and business case development.

Responsabilidades

• Analyse commercial and customer performance across channels to identify opportunities and risks.
• Provide actionable recommendations to support trading, customer experience, and decision-making.
• Define reporting, forecasting and KPI requirements for accessible insights.
• Develop business cases and scenario analyses to evaluate opportunities and investments.

Conocimientos

Commercial acumen

Analytical thinking

Insight storytelling

Stakeholder management

Strategic & financial thinking

Data & reporting

Herramientas

Excel

Power BI

SQL

Descripción del empleo

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

The Senior Commercial and Consumer Business Analyst is a key strategic role responsible for enabling customer-led and commercially driven decision-making across the business. Working across Retail, Digital, CRM and Commercial Operations, the role translates commercial and customer insights into actionable recommendations that drive growth, profitability and customer engagement. Partnering closely with the AIAD team and business stakeholders, the role leverages existing analytical products, reporting frameworks and predictive models to identify opportunities, evaluate strategic initiatives and support data-informed decision-making across all channels.

What you will do

• Commercial performance analysis
  Analyse commercial and customer performance across channels to identify opportunities, risks and key growth drivers.
• Insight generation and recommendations
  Utilise analytical outputs, dashboards and customer insights to provide actionable recommendations that support trading performance, customer experience and strategic decision-making.
• Forecasting and business reporting
  Define business requirements for reporting, forecasting and KPI frameworks, ensuring stakeholders have access to relevant and actionable performance insights.
• Business case and opportunity evaluation
  Develop business cases, scenario analyses and performance assessments using commercial, customer and predictive insights to evaluate opportunities and investments.

Who you'll work with

• Cross-functional business partnering
  Collaborate with Retail, Digital, CRM, Finance, Commercial and AIAD teams to influence decision-making and embed a data-informed culture across the business

Qualifications

• Commercial and analytical acumen
  Strong understanding of retail, digital and customer performance metrics, with the ability to convert insights into commercial actions.
• Insight storytelling and communication
  Ability to translate complex analysis into clear, compelling recommendations for both operational and senior stakeholders.
• Stakeholder management and influence
  Strong relationship-building and influencing skills, with experience working across multiple business functions and seniority levels.
• Strategic and financial thinking
  Experience in forecasting, scenario planning and business case development to support commercial decision-making.
• Data and reporting expertise
  Proficient in reporting and visualisation tools such as Excel, Power BI and SQL, with the ability to define requirements and leverage analytical products to drive business outcomes.

Behaviours based on our values

• Delivery & Execution: Ability to produce high-quality, accurate work, prioritise effectively and meet deadlines. You should also be able to demonstrate resilience under pressure.
• Problem Solving & Judgment: Ability to analyse issues logically, use data and evidence to guide decisions & anticipate and address issues before they arise.
• Communication: Able to communicate clearly in writing and verbally, you should be able to explain technical or complex points simply and keep stakeholders informed and updated.
• Collaboration: Abiloity to work constructively with other colleagues, share knowledge and support teammates. You should also be openminded and accept feedback professionally.
• Adaptable & Curious: You should be able to adjust to changing priorities, learns new tools and processes quickly and show curiosity and self-development

Additional Information

This is a Full time permanent contract based at our Head Office in London.

We value collaboration and believe that great ideas thrive when we work closely together. Therefore, this role is primarily office-based, with 3 days per week at the office to foster teamwork and engagement. 2 day per week, you'll have the flexibility to work remotely.

WHY YOU'LL LOVE WORKING HERE

We offer all our employees attractive benefits with broad development opportunities. All our employees receive a staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In addition to this UK- based colleagues also receive

• Up to 25 days holiday
• Annual health checks
• Pension scheme
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust
• Private health & dental care

JOIN US

Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are. We are committed to a recruitment process that is fair, equitable, and based on competency.

Assessment

To ensure we provide an insightful experience to our candidates, and we support their understanding of the role scope and responsibilities for this role, we use an online assessment method for skills-based recruitment with our recruitment processes. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&M Group.

After completing the assessment, you will receive feedback with the score you obtained.

For more information on how we process your personal data, please see our Privacy Notice.