Senior Collections Specialist - Empathetic Debt Recovery

Marshmallow; City of Westminster; Hybrid; GBP 31,000; Full time

Job summary

A financial services company in the City of Westminster is seeking a Senior Collections Executive. This role involves managing customer collections, engaging in empathy-driven communications, and ensuring compliance with regulations. Ideal candidates should have experience in collections, strong negotiation skills, and a passion for achieving fair outcomes. The position offers a competitive salary of £30,125 per year, alongside various benefits including flexible working and personal development opportunities.

Benefits

Flexible working

Competitive bonus scheme

Flexible benefits budget

Sabbatical leave

Work from anywhere

Mental wellbeing support

Learning and development

Private health care

Medical cash plan

Tech scheme

33 days holiday

Qualifications

• Experience in collections and managing arrears.
• Goal-oriented with a focus on meeting targets.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer queries across phone, chat, and email.
• Engage with customers regarding outstanding balances.
• Guide and negotiate with customers to clear debts.

Skills

Communication skills

Negotiation skills

Empathy

Critical thinking

Team collaboration

Job description

A financial services company in the City of Westminster is seeking a Senior Collections Executive. This role involves managing customer collections, engaging in empathy-driven communications, and ensuring compliance with regulations. Ideal candidates should have experience in collections, strong negotiation skills, and a passion for achieving fair outcomes. The position offers a competitive salary of £30,125 per year, alongside various benefits including flexible working and personal development opportunities.