Senior Clinician (Interest In Concerns Management) - Integrated Care

Welsh Ambulance Services; Cardiff; On-site; GBP 40,000 - 48,000; Full time

Job summary

Welsh Ambulance Services NHS Trust is seeking a dynamic clinician for a six-month secondment to the Integrated Care Team. You will support incident management, undertake investigations, and oversee patient safety, quality and governance.

The role involves clinical leadership, collaboration with operational managers, and delivering training with IAED-based tools. The post is Monday–Friday daytime, with shifts including nights and weekends as service needs arise.

Qualifications

• Credible post registration experience.
• Ability to provide effective clinical leadership.
• Ability to work collaboratively with other health care professionals.
• Demonstrating continuous personal development including clinical, leadership and change management.

Responsibilities

• Provide specialist support to clinical services and manage investigations.
• Identify learning, share best practice and support safe, effective care.
• Provide operational Senior Clinician support when required.
• Contribute to clinical oversight of remote and face-to-face services.

Skills

Clinical leadership

Team collaboration

Decision making

Communication skills

Education

NMC registered nurse

HCPC registered Paramedic

ILM Level 4 Leadership

ILM Level 5 (planned)

Advanced Clinical Practice (Level 7)

Job description

Job overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST

THIS POST IS A SECONDMENT FOR 6 MONTHS UNTIL 04/04/2027 TO MEET THE NEEDS OF THE SERVICE.

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

An exciting opportunity has arisen for a dynamic and highly motivated individual to join the Integrated Care Team, supporting incident management, investigation and assurance processes to improve patient safety, quality and clinical governance.

The post holder will provide specialist support to clinical services, undertaking comprehensive incident reviews and managing a caseload to ensure investigations are completed promptly and in line with organisational policies. Working collaboratively with Operational Managers, Senior Clinicians and clinical leadership colleagues, they will identify learning, share best practice and support safe, effective and evidence-based care.

The role also includes providing operational Senior Clinician support when required, contributing to the clinical oversight of remote and face-to-face services. Strong clinical leadership, sound decision-making and a commitment to continuous improvement are essential.

The role is primarily Monday to Friday daytime working, with flexibility required to meet service needs. Comprehensive training and support will be provided across both incident management and Senior Clinician responsibilities, offering an excellent opportunity to develop expertise in clinical leadership, patient safety and governance.

Main duties of the job

You will receive high quality accredited training from the International Academy of Emergency Dispatch as well as our high-quality in-house training course. We will provide you with supervision, mentoring, and clinical audit to ensure you can deliver the best care to our patients. There are potential opportunities for the right candidates to undertake higher education qualifications specifically in Remote Clinical Decision Making; again, further recognising the specialism of this type of care.

The Clinical Support Desk is using state of the art clinical decision support software, with video functionality, integrated directory of service functionality, and text, email, and chat functionality; in addition to over 200 clinical pathways to support your consultation.

Working in partnership with the IAED, the Clinical Support Desk is using this software in an incredibly progressive way to achieve the most for our patients.

All Clinical Support Desk locations across Wales are easily accessible off the M4 or A55, and are based within socially distanced contact centres, with rest break facilities and wellbeing Zen rooms. Our Ty Elwy base also offers a free onsite gym.

This role involves shifts including nights, weekends, and bank holidays.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Welsh Language level 1 skills are desirable for this role.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Experience

Essential criteria

• Credible post registration experience
• Demonstrate ability to provide effective clinical leadership
• Ability to work collaboratively with other health care professionals

Desirable criteria

• Experience of working within a variety of clinical settings

Qualifications and Knowledge

Essential criteria

• A degree level of education, or equivalent demonstrable experience
• NMC registered nurse or HCPC registered Paramedic
• Level 7 Advanced Clinical Practice education or to undertake the qualification within an agreed timescale.
• ILM Level 4 in Leadership and Management and willingness to undertake ILM 5 within an agreed timeframe.
• Prioritising conflicting demands and often unpredictable work patterns
• Ability to demonstrate visible leadership in challenging and stressful situations.
• Investigation and report writing skills.
• Demonstrating continuous personal development including clinical, leadership and change management.
• Effective and sensitive communications skills
• Well developed negotiating and influencing skills
• Well developed communication skills, both verbal and written

Desirable criteria

• Evidence of further higher education study
• Teaching or mentorship qualification
• Knowledge of health and social care agenda
• Clinical supervision/ Restorative Justice