Senior Clinical Support Worker - Outpatients (Band 3)

NHS; Macclesfield; On-site; GBP 19,000 - 25,000; Full time

Job summary

A healthcare provider in Macclesfield is seeking a Senior Clinical Support Worker for its outpatient department. This role involves assisting with clinical, administrative, and patient support duties to ensure efficient operations. Ideal candidates will have relevant healthcare experience, a Care certificate, and good communication skills. The position offers structured training and growth in a compassionate environment committed to excellent patient care.

Qualifications

• Previous experience within healthcare/care setting.
• Demonstrate an understanding of principles of effective customer care.
• Be competent in the recording of clinical sign observations.

Responsibilities

• Prepare clinic rooms and equipment prior to patient arrival.
• Escort patients to and from waiting areas and assist with mobility needs.
• Assist with clinical procedures like wound care and intimate examinations.

Skills

Demonstrate evidence of Senior Clinical Support Worker competencies

Good verbal and non-verbal communication skills

Basic IT skills

Education

Care certificate

Successful completion of the Be AWARE to Care course (or equivalent)

Level 2 qualification in functional math’s and English

Job description

Senior Clinical Support Worker - Outpatients (Band 3)

There is an exciting opportunity to join our dynamic team working within the Outpatient department as a Senior Clinical Support Worker.

We work over 3 areas, Main Outpatients, Breast clinics, Orthopaedic Outpatients and also we support procedure clinics in our Treatment Centre, we provide high-quality, compassionate care and support to patients attending the Outpatients Department under the supervision of registered nurses and clinical staff. Assist with clinical, administrative, and patient support duties to ensure smooth and efficient outpatient services.

Hours: 37.5

We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.

Non-UK or Irish applicants should check their visa and this role's eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)

Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.

Main duties of the job

• Prepare clinic rooms and equipment prior to patient arrival
• Escort patients to and from waiting areas and assist with mobility needs
• Carry out basic observations (BP, pulse, temperature, SpO2, urinalysis) and report abnormalities
• Assist with clinical procedures (e.g., flexible cystoscopy, minor ops, wound care)
• Chaperone patients during intimate examinations or procedures
• Maintain accurate records in line with Trust documentation standard
• Clean and restock clinical areas in accordance with infection prevention policy

About us

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or is looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Please be aware that this post requires an Enhanced with Barred list Disclosure and Barring Service (DBS) check, the cost of which is payable by the successful candidate. If you have lived or worked abroad for 6 months or more in the last 5 years you will need to obtain an overseas police clearance. Further information can be found on the additional information links at the bottom of the advert.

Job responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age,, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job you are applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

We look forward to receiving your application.

Person Specification

Qualifications

• Care certificate
• Successful completion of the Be AWARE to Care course (or equivalent)
• Level 2 qualification in functional math’s and English

Knowledge & Skills

• Demonstrate evidence of Senior Clinical Support Worker competencies (appendix 1)
• Demonstrates good insight into roles and responsibilities of the post
• Able to demonstrate an understanding of principles of effective customer care
• Working as part of a team
• Demonstrates an understanding of the importance of quality care
• Evidence of Band 2 competency
• Be competent in the recording of clinical sign observations
• Good verbal and non-verbal communication skills; within a variety of settings with patients of varying levels of understanding
• Demonstrates literacy and numeracy skills
• Able to present factual information and refer to questions to others where appropriate
• Able to deal with sensitive issues with tact and diplomacy
• Basic IT skills e.g. e-mail
• Be competent in venepuncture
• Be competent in cannula insertion
• Be competent in the recordings for ECG
• Blood glucose monitoring

Experience

• Previous experience within healthcare/care setting
• Previous experience in specialty where appropriate e.g. respiratory, dementia

Specific Job Requirement

• Self‑motivated
• Willing to learn new skills
• Caring and compassionate attitude
• Reliable and trustworthy

Other Role Requirement

• Please refer to the Job Description and Person Specification for further details

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.