Senior Clinical Secretary: Patient Pathway & Scheduling (Flexible)

Northern Lincolnshire and Goole NHS Foundation Trust; Scunthorpe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent NHS Foundation Trust in Scunthorpe is seeking a full-time Senior Clinical Secretary for their General Surgery Department. The successful candidate will manage administrative issues related to patient pathways, ensuring high levels of satisfaction and effective collaboration within teams. Responsibilities include scheduling appointments, handling referrals, and working with various IT systems. Strong experience in customer care and administrative roles, alongside relevant qualifications, is essential. This role offers the opportunity to contribute significantly to patient care within a dynamic healthcare environment.

Qualifications

• GCSE in English and Maths, grades A-C or equivalent experience.
• NVQ level II in business administration/customer care or equivalent experience.
• Experience of using full range of IT systems and patient data systems.

Responsibilities

• Process and log all referrals according to the Trust Access Policy.
• Schedule and manage patient appointments efficiently.
• Co-ordinate with other hospitals to ensure patient pathway continuity.

Skills

Customer Care Experience

Teamwork

IT Systems Usage

Scheduling Appointments

Education

GCSE in English and Maths

NVQ level II in Business Administration

Tools

Microsoft Office (Word, Excel)

Digital Dictation Systems

Job description

A prominent NHS Foundation Trust in Scunthorpe is seeking a full-time Senior Clinical Secretary for their General Surgery Department. The successful candidate will manage administrative issues related to patient pathways, ensuring high levels of satisfaction and effective collaboration within teams. Responsibilities include scheduling appointments, handling referrals, and working with various IT systems. Strong experience in customer care and administrative roles, alongside relevant qualifications, is essential. This role offers the opportunity to contribute significantly to patient care within a dynamic healthcare environment.