Senior Client Success Lead, RegTech Solutions

Cube; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

CUBE is a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. You will be responsible for managing and developing the relationship with one or more of CUBE's customers, who are top banks, acting as the interface between the client and CUBE across the full relationship.

You will collaborate with teams across the organisation—Client, Intelligence & Analytics, Technology and Operations—to provide a consistently high

Qualifications

• Experience delivering regulatory technology projects for financial institutions.
• Strong client-facing and relationship-building skills.
• Exposure to risk and compliance implementations.
• Experience managing complex multi-stakeholder programs.

Responsibilities

• Build relationships with CUBE’s customers, managing day‑to‑day interactions.
• Lead end‑to‑end implementation projects from initial engagement to delivery.
• Lead customer meetings, present status updates, demonstrate platform functionality.
• Ensure unrivaled customer service and retention by exceeding expectations.
• Present and lead customer meetings (on and off site).
• Support effective transition to BAU.
• Work with internal functions to satisfy requirements for each engagement.
• Maintain and develop relationships with partners to ensure aligned service proposition.
• Perform UAT testing of customer releases, as required.
• Be the voice of the client; gather requirements and feedback for product development.
• Keep industry knowledge updated via webinars/events/readings.

Skills

Relationship management

Project management

Stakeholder management

Client delivery

RegTech knowledge

Agile

SCRUM

JIRA

Cross-functional work

Tools

JIRA

Job description

CUBE is a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. You will be responsible for managing and developing the relationship with one or more of CUBE's customers, who are top banks, acting as the interface between the client and CUBE across the full relationship.

You will collaborate with teams across the organisation—Client, Intelligence & Analytics, Technology and Operations—to provide a consistently high