Senior Client Success & Analytics Specialist

Verra Mobility; Southampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global smart mobility leader is seeking a Senior Client Support Specialist in Southampton, UK, to act as the main contact for clients. This role involves analyzing program health, building relationships with clients, and providing informed recommendations to enhance client satisfaction. The ideal candidate has a high school diploma, 5 years of customer service experience, and strong communication skills. This position may require some travel for client visits and conferences.

Benefits

Career growth opportunities

Collaborative work environment

Qualifications

• 5 years customer service experience required.
• Ability to work independently and in a team.
• Strong interpersonal skills with adaptability.

Responsibilities

• Act as the primary contact for end-user clients.
• Conduct performance reviews and suggest optimizations.
• Build effective client relationships and resolve issues.

Skills

Customer service experience

Strong computer skills

Communication skills

Data analysis

Relationship development

Education

HS Diploma

BA / BS in related discipline

Tools

Microsoft Office

Business Intelligence software

Job description

A global smart mobility leader is seeking a Senior Client Support Specialist in Southampton, UK, to act as the main contact for clients. This role involves analyzing program health, building relationships with clients, and providing informed recommendations to enhance client satisfaction. The ideal candidate has a high school diploma, 5 years of customer service experience, and strong communication skills. This position may require some travel for client visits and conferences.