Senior Client Services Manager

Charles River Labs; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading contract research organization is seeking a Senior Client Services Manager at its High Peak, UK site. The role involves leveraging scientific knowledge to build and maintain client relationships within the CRO sector. You will act as the primary contact for clients, manage proposals, and drive growth initiatives. This position offers remote work options within the UK and requires occasional travel. A strong background in biological science is preferred. We offer a comprehensive benefits package and opportunities for career advancement.

Benefits

Comprehensive benefits package

Global opportunities for career progression

Flexible and hybrid working

Group Life Assurance

Cycle to work scheme

Qualifications

• Minimum of a BSc/MSc in Biological Science; PhD preferred.
• Proven experience in CRO/Biotech/Pharma and client-facing roles.
• Ability to present complex scientific data to clients.

Responsibilities

• Act as the primary point of contact for clients.
• Develop pricing strategies and negotiate agreements.
• Drive initiatives to grow business and win new opportunities.

Skills

Client management

Build relationships

Sales acumen

Scientific understanding

Time management

Organizational skills

Education

BSc/MSc in Biological Science

PhD in a relevant discipline

Tools

Salesforce

Microsoft Office

Job description

Overview

For 75years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

Senior Client Services Manager — Do you have expertise in being client management, with a passion for building relationships and driving growth? Have you got the desire to improve health and lives?

Charles River Discovery are excited to be recruiting for a Senior Client Services Manager to be a part of our High Peak, UK site.

The Senior Client Manager will utilize a deep scientific understanding along with demonstrable client management and sales acumen to build and maintain strong client relationships within the CRO space.

This is an amazing opportunity for an experienced Client Manager/Account Manager with the relevant scientific background and experience to be able to drive growth and represent Charles River Discovery to internal and external stakeholders. This role is remote (within the UK only) and there will be expectation for this person to travel to other Charles River sites, client sites and to represent Charles River at external conferences.

What you’ll do

• Act as the primary point of contact for clients, answering scientific service and technology-related questions.
• Interpret and clarify customer study designs for proposals and contracts, ensuring that the scientific content is accurate.
• Develop pricing strategies and negotiate agreements to optimize company revenue.
• Drive initiatives to grow existing business and win new opportunities.
• Provide insights into forecasting services and ensure maximum capacity utilization by collaborating with operations.

Key Responsibilities

• Work independently and deliver high-quality results under deadlines.
• Build and maintain strong customer relationships to influence product and service adoption.
• Develop and qualify leads through proactive outreach and prospecting.
• Prepare accurate forecasts for assigned accounts and territories.
• Manage proposals, bids, and Statements of Work (SOW) in collaboration with internal teams.
• Utilize CRM tools (Salesforce) for pipeline management and documentation.
• Coordinate multi-site proposals and ensure timely follow-up with clients.
• Represent the company at conferences, trade shows, and client meetings.
• Lead webinars, training sessions, and internal sales meetings.
• Support process improvements and harmonization initiatives across the sales team.
• Knowledge of competitor profiles and market positioning strategies.
• Proven track record of achieving revenue and booking targets.

Job Qualifications

• Minimum of a BSc/MSc in a Biological Science. PhD preferred in a relevant discipline.
• Proven track record of working within the CRO/Biotech/Pharma space, ideally with laboratory experience and a clear transition into a client facing/sales/account management role.
• Demonstrable ability to present complex scientific data and technical know-how to clients, with strong skills in creating proposals and supporting on pricing strategies.
• Excellent time management and organizational skills, able to prioritise and manage workload effectively.
• High levels of self-motivation and proactivity under minimal supervision
• Ability to work in a dynamic working environment.
• Ability to deal with changing priorities and tight deadlines.
• Track record of consistently achieving or over-achieving targets.
• Proficient in Microsoft Office and CRM platforms (Salesforce is preferred)
• Good numeracy and literacy skills

What We Offer You

• A very comprehensive benefits package from day one, including a large pension contribution, private medical for you (and can add family members), private dental care, critical illness cover, bonus and more!
• Global opportunities and strong career progression.
• The chance to work on several varied projects and liaise globally and nationally with other business areas.
• To be able make a difference to health and wellbeing of people.
• To continue your own career growth.
• Flexible and hybrid working.
• Parental leave.
• Group Life Assurance and Group Income Protection.
• Remote GP access 24/7.
• Well-being support and initiatives.
• Cycle to work scheme.

About Discovery

Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 350patents and 80preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.