Senior Client Services Manager

Home Group; Batley; On-site; GBP 28,000 - 31,000; Full time

Job summary

A prominent housing and care organization in Batley is seeking a Senior Client Services Manager to lead and inspire a team dedicated to supporting young people's transition to independent living. The ideal candidate will have strong people skills and experience in managing care environments. Benefits include 34 days leave, a health cash plan, and excellent development opportunities.

Benefits

34 days leave

Paid time off for volunteering

Matching pension contributions

Health cash plan

Supermarket discounts

Qualifications

• Experience managing supported or care environments; housing management experience is a plus.
• Strong ability to motivate and support team growth.
• Must have a vehicle insured for business use.

Responsibilities

• Lead, coach, and inspire your team to deliver person-centred services.
• Act as Safeguarding Lead, ensuring customer safety and compliance.
• Manage contracts, budgets, and KPIs while building relationships with stakeholders.

Skills

Strong people skills

Understanding of customer circumstances

Experience in people management

Job description

Senior Client Services Manager

Salary £28,174 to £30,804 per annum plus cash Health Plan and on‑call shift payment of £14.30 per session

Permanent, Full Time (37.5 hpw)

Batley, West Yorkshire

We can’t offer a CoS for this role

Home, a place where you belong

You will join a welcoming and supportive group of colleagues dedicated to fostering a positive environment. Providing purposeful leadership at our Young Peoples Service in Batley, you will motivate and support the team to help young people develop independent living skills as they transition from our service into their local community.

What you’ll do

Lead, coach, and inspire your team to deliver person‑centred services, measured through KPIs, surveys, and performance outcomes.

Act as Safeguarding Lead, ensuring customer safety, wellbeing, and compliance with safeguarding standards.

Oversee health and safety checks, risk assessments, and accurate service records.

Manage contracts, budgets, and KPIs while building strong relationships with stakeholders and commissioners.

Balance operational delivery with flexibility, managing your diary, adapting hours to customer needs, and providing paid on‑call cover.

Use technology confidently for planning, training, record‑keeping, and team collaboration.

This is more than a job; it’s your chance to make a real difference and grow as a leader in a workplace that truly cares. Be part of one of the UK’s top 10 Great Places to Work!

You have

Strong people skills to motivate, support growth, and challenge behaviours that don’t align with organisational values.

A deep understanding of customer circumstances and a passion for advocacy.

Experience of managing supported or care environments; experience in housing management is desirable.

Experience in people management, including managing multiple services and/or managers.

• A vehicle insured for business use (mileage reimbursed).

You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

34 days leave, pro‑rated (including bank holidays and a “me day”)

Paid time off for volunteering

Matching pension contributions (up to 7%, with life assurance of 3x Basic Salary)

Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies

Career path with development and an excellent training package

Excellent benefits and rewards including supermarket discounts and travel expenses