Senior Client Services Leader: Housing Support & Impact

Home Group; Sunderland; On-site; GBP 29,000; Full time

Job summary

A leading housing support organization in Sunderland is seeking a Senior Client Service Manager to lead a passionate team in providing high-quality support to adults at risk of homelessness. You will be responsible for managing services, ensuring safeguarding, and coaching your team. The ideal candidate will have experience in managing people in a care or support environment and a passion for helping customers achieve their goals. Competitive salary and benefits offered.

Benefits

34 days leave

Health cash plan

Paid time off for volunteering

Career development opportunities

Family friendly policies

Qualifications

• Experience managing people or services in housing, care, or support.
• Strong safeguarding knowledge and confidence to lead.
• Great people skills to coach, challenge, and inspire your team.

Responsibilities

• Lead a team to deliver high-quality person-centred support services.
• Be the safeguarding lead and ensure safe supportive environments.
• Manage contracts, budgets, and KPIs to meet commissioner expectations.

Skills

Customer Service

Client Relationships

Service Delivery

Issue Resolution

Account Management

Job description

A leading housing support organization in Sunderland is seeking a Senior Client Service Manager to lead a passionate team in providing high-quality support to adults at risk of homelessness. You will be responsible for managing services, ensuring safeguarding, and coaching your team. The ideal candidate will have experience in managing people in a care or support environment and a passion for helping customers achieve their goals. Competitive salary and benefits offered.