Senior Client Services Leader — Financial Services

Broadridge; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

A leading financial services firm is searching for a Client Services Director to guide a dedicated service team, ensuring exceptional client experiences and fostering strong relationships. Candidates should have at least 5 years of leadership experience in client services, particularly within financial services. The ideal candidate will demonstrate a commitment to process improvements and ability to develop team members. This role is pivotal in enhancing service delivery and client satisfaction while aligning with business goals.

Qualifications

• Minimum of 5 years’ experience in a client service leadership role within financial services.
• Proven ability to manage teams and balance multiple priorities.
• Exceptional interpersonal and communication abilities engaging senior stakeholders.

Responsibilities

• Lead and inspire a high-performing Client Service team delivering exceptional service.
• Own relationships with top-tier clients and monitor satisfaction levels.
• Evaluate team workflows to identify opportunities for efficiency gains.

Skills

Client service leadership

Team management

Relationship management

Process improvement

Interpersonal communication

Analytical skills

Education

Bachelor’s degree or relevant industry qualification (e.g., CISI)

Job description

A leading financial services firm is searching for a Client Services Director to guide a dedicated service team, ensuring exceptional client experiences and fostering strong relationships. Candidates should have at least 5 years of leadership experience in client services, particularly within financial services. The ideal candidate will demonstrate a commitment to process improvements and ability to develop team members. This role is pivotal in enhancing service delivery and client satisfaction while aligning with business goals.