Senior Client Service Manager — Anti-Fraud & Automation

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial services firm in Bournemouth is seeking a Client Service Manager - Senior Associate to lead a team focused on delivering exceptional customer service. This pivotal role involves managing client relationships, driving process automation, and leveraging anti-fraud expertise to enhance operations. Candidates should have significant experience in customer service management and operational tasks. Strong leadership and conflict management abilities are essential for success in this role.

Qualifications

• Significant experience in managing customer service teams.
• Knowledge in implementing anti-fraud strategies.
• Proven experience in process automation.

Responsibilities

• Lead the implementation of defined goals and objectives.
• Utilize advanced anti-fraud awareness to safeguard transactions.
• Drive process automation initiatives to enhance efficiency.

Skills

Client service management

Operational tasks

Process automation

Anti-fraud expertise

Conflict management

Tools

Data analytics tools

Banking software

Job description

A leading global financial services firm in Bournemouth is seeking a Client Service Manager - Senior Associate to lead a team focused on delivering exceptional customer service. This pivotal role involves managing client relationships, driving process automation, and leveraging anti-fraud expertise to enhance operations. Candidates should have significant experience in customer service management and operational tasks. Strong leadership and conflict management abilities are essential for success in this role.