Senior Client Relationship Manager

Experis LTD; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment consultancy in the UK is seeking an experienced Senior Client Relationship Manager for a hybrid role. The successful candidate will be the primary point of contact for clients, focusing on engagement, stakeholder management, and driving commercial growth. You will need strong experience in the insurance or financial services sector, alongside proven abilities in building relationships and managing client expectations. This position promises a vibrant work environment with significant engagement opportunities.

Qualifications

• Proven experience as a Client Relationship Manager in regulated environments.
• Ability to build strong relationships across various business units.
• Experience in handling escalations and managing client expectations.

Responsibilities

• Act as the trusted point of contact for the client and internal teams.
• Build strong relationships with key stakeholders.
• Support supplier performance reviews and vendor optimisation.

Skills

Client engagement

Stakeholder management

Commercial growth

Insurance/Financial Services experience

Job description

Senior Client Relationship Manager - Hybrid Role

We are looking for an experienced Client Relationship Manager (CRM) to be the primary face of our VMS programme. While the Implementation Lead manages the technical rollout, this role is all about client, contractor, and stakeholder engagement, ensuring smooth adoption, strong relationships, and commercial growth. Experience within Insurance, Financial Services, or Banking is highly desirable, as you will be supporting complex, regulated environments.

What You'll Do

• Act as the trusted point of contact for the client, contractors, and internal teams.
• Build strong relationships across Procurement, HR, Operations, Finance, and business units.
• Handle escalations calmly, protecting programme credibility and confidence.
• Collaborate with the Implementation Lead and SMEs to ensure smooth delivery and adoption.
• Drive engagement, support onboarding, and translate technical solutions into clear business value.
• Identify and embed new opportunities across Talent Solutions, SOW, MSP/RPO, Project & Managed Services, and digital transformation.
• Support commercial growth with proposals, presentations, and account expansion plans.

Key Responsibilities

• Maintain regular client contact and onsite presence (2-3 days/week).
• Facilitate governance meetings and reporting packs.
• Support supplier performance reviews and vendor optimisation.
• Map organisational structures to uncover growth areas and stakeholders.

What Success Looks Like

• Strong, trusted relationships with all client stakeholders.
• Smooth adoption and engagement with the VMS programme.
• Expanded adoption of TAPFIN/Experis services across the account.
• Recognised as the calm, reliable, professional face of the programme.

If you have FS/Insurance/Banking experience and thrive in client-focused roles, get in touch ASAP - we want to hear from you!