Senior Client Relationship Manager

Mattioli Woods Limited; Aberdeen City; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

34.5-hour working week

5% employer/5% employee pension

4x salary life assurance and group, 1

Health cash plan (Core Level 1)

25 days’ holiday plus statutory

Training and development opportunities

Supportive, collaborative team

Job summary

At Mattioli Woods Limited, you will join a client-focused team to administer a portfolio of personal wealth clients, including SIPP and SASS, acting as the primary contact and trusted advisor. You’ll build relationships, listen to client needs, and resolve queries promptly with care.

The role demands strong communication, meticulous attention to detail, and the ability to work independently within a supportive team. A pathway to progression and a collaborative environment await.

Qualifications

• Solid experience in financial services, specifically in pension administration (SIPP or SASS) or personal wealth management.
• Clear, professional communication and attentive client service.
• High attention to detail and ability to manage a varied, fast-moving workload.
• Proactive, organized approach and the ability to work independently or in a close-knit team.

Responsibilities

• Manage and administer a portfolio of personal wealth clients - SIPP, SASS and personal clients - as the primary point of contact.
• Build strong relationships with clients, listening carefully to identify their needs and ensuring they’re always well looked after
• Handle client queries promptly and professionally, resolving issues with accuracy and care
• Partner with consultants to keep client accounts running smoothly - from preparing documents and managing workflows to coordinating meetings and following up on actions
• Support vulnerable clients in line with internal guidelines, ensuring their interests are always protected

Skills

Pensions administration

Client relationship management

Financial services experience

Attention to detail

Communication skills

Job description

At Mattioli Woods, our clients are at the heart of everything we do, and our Client Relationship Managers are the people who make that real. We're looking for an experienced administrator with a solid pensions or personal wealth background to take genuine ownership of a client portfolio and be the name our client’s trust.

What you’ll be doing:

• managing and administering a portfolio of personal wealth clients - SIPP, SASS and personal clients - as the primary point of contact.
• building strong relationships with clients, listening carefully to identify their needs and ensuring they’re always well looked after
• handling client queries promptly and professionally, resolving issues with accuracy and care
• partnering with consultants to keep client accounts running smoothly - from preparing documents and managing workflows to coordinating meetings and following up on actions
• supporting vulnerable clients in line with internal guidelines, ensuring their interests are always protected

What we’re looking for:

• solid experience in financial services, specifically in pension administration (SIPP or SASS) or personal wealth management - this is essential, not optional.
• the kind of communication skills that put clients at ease - clear, professional, and genuinely attentive
• high attention to detail and the ability to stay on top of a varied, fast-moving workload - because our clients notice when things are done well
• a proactive, organised approach and the confidence to work independently as well as part of a close-knit team.

Why join us?

At Mattioli Woods, you’ll work closely with senior leadership, contribute to high-level decision-making, and grow your career in a supportive, dynamic environment. This role offers autonomy, career progression, and the chance to be part of a team that values expertise and collaboration.

Perks and benefits

• competitive salary
• 34.5-hour working week
• 5% employer/5% employee pension
• 4x salary life assurance and group income protection
• health cash plan (Core Level 1)
• 25 days’ holiday plus statutory (increasing with service)
• training and development opportunities
• a supportive, collaborative team environment