Senior Client Performance Lead (A2R)

Sopra Steria; Leeds; Remote; GBP 35,000; Full time

Job summary

A trusted partner to the NHS is looking for a Senior Client Performance Lead to implement coordinated process solutions. This role involves leading workshops, designing tailored A2R solutions, and providing client mentoring. Ideal candidates will have a strong understanding of Oracle applications and excellent communication skills. This is a full-time position with a competitive salary of circa £35,000 per annum and attractive benefits including flexible working options.

Benefits

25 days annual leave with the choice to buy additional days

Health cash plan

Life assurance

Pension

Generous flexible benefits fund

Qualifications

• Solid understanding of Oracle 12 and/or Fusion applications.
• Excellent communication, customer engagement, and problem-solving skills.
• Willingness to travel and work away from home, including overnight stays.

Responsibilities

• Lead Process Impact Workshops to define scope and showcase NHS SBS systems.
• Design and deliver tailored A2R solutions that meet client needs.
• Provide client training, support, and mentorship regarding standard procedures.

Skills

Oracle 12 and/or Fusion applications

Accounting to Reporting (A2R) processes

Excellent communication

Customer engagement

Problem-solving skills

Project delivery

Consultancy

Process design

Proficiency in Excel

Familiarity with NHS organisational structures

Job description

Overview

At NHS Shared Business Services (NHS SBS), we’re proud to be a trusted partner to the NHS, helping organisations streamline operations and deliver better outcomes. We’re now looking for a skilled and motivated Senior Client Performance Lead to join our team and own the delivery of best practice solutions within the Accounting to Reporting (A2R) function.

This is a high-impact, client-facing role where you’ll work with both migrating and existing NHS SBS clients to compose and implement coordinated process solutions. You’ll be a strategic advisor, a change leader, and a mentor—helping clients adopt guidelines, optimise performance, and align with NHS SBS systems.

Responsibilities

• Lead Process Impact Workshops to define scope and showcase NHS SBS systems and processes.
• Design and deliver tailored A2R solutions that meet client needs and business requirements.
• Collaborate with NHS SBS Operational teams to ensure smooth migrations and process alignment.
• Build high-level documentation, mitigate risks, and uphold implementation breakthroughs.
• Provide client training, support, and mentorship regarding standard procedures and process adjustments.
• Offer mentorship and support to Client Performance Leads to aid in their development and performance.
• Explore ways to refine execution and drive revenue growth with lean principles.
• Remain sensitive and professional when working with clients affected by organisational change.

Qualifications

• Solid understanding of Oracle 12 and/or Fusion applications.
• Knowledge of Accounting to Reporting (A2R) processes.
• Excellent communication, customer engagement, and problem-solving skills.
• Experience in project delivery, consultancy, and process design.
• Proficiency in Excel and familiarity with NHS organisational structures.
• Willingness to travel and work away from home, including overnight stays.

Desirable

• Project Management experience, ideally with PRINCE2 certification.
• Knowledge of A2R and generic training processes.

Details

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Anywhere
Security Clearance Level: DBS
Internal Recruiter: Katie
Salary: circa £35,000 per annum (depending upon experience and development needs)
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.