Senior Client Manager - LDN

Bulletproof; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading independent brand agency in London is seeking a Senior Client Manager to oversee client relationships and ensure successful project delivery. The role requires excellent interpersonal skills, a keen attitude, and exceptional attention to detail. You will manage client meetings, lead presentations, and work with the client services team to meet project goals. This position offers a competitive benefits package.

Benefits

Competitive benefits package

Qualifications

• Keen, can-do attitude.
• Fresh perspective and entrepreneurial spirit.
• Exceptional attention to detail and communication skills.

Responsibilities

• Organise and attend client meetings; create and lead presentations.
• Manage the delivery of design projects and workflow.
• Develop and manage project timelines and proposals.

Skills

Interpersonal skills

Detail-oriented

Problem-solving

Communication skills

Relationship management

Job description

We are searching for a talented Senior Client Manager to join our London studio in the heart of Covent Garden.

...have you worked in the world's best agencies?

...do you have outstanding FMCG client management experience working with global brands?

...are you ready to level up?

If this sounds like you, we'd love to hear from you!

ABOUT US

• 400+ strong global brand agency

• 100% independent

• 27 years young

• 8 studios around the world

Offering unrivalled creativity at global scale, Bulletproof is the world’s largest independent brand agency. Across eight studios, 400 liked-minded individuals create desire through disruption, delivering Growth, Standout and Fandom for our clients. Truly independent, we pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum.

As a business, we blur the lines between insight, innovation, strategy, design, digital, and environmental; all the while bringing our clients the very best of the best.

At Bulletproof we have three core beliefs:

WE BELIEVE GREAT IDEAS CHANGE THE WORLD

We believe in the power of creativity to influence human behaviour, affect change and pierce conventions.

WE BELIEVE PEOPLE MAKE THE DIFFERENCE

We celebrate human connectivity and culture, and believe diversity delivers richer, deeper thinking with an infectious energy.

WE BELIEVE NAÏVEity breeds brilliance

We believe remaining relentlessly curious and open to new possibilities leads to purer, more interesting and uncharted creative solutions.

ABOUT THE ROLE

As a Senior Client Manager, you will work as part of the client services team supporting and in partnership with a Client Director and Senior Client Director. You will be responsible for the successful day-to-day running of projects whilst building strong relationships with clients and team members alike.

Your main duties and responsibilities will include:

CLIENT FACING

• Organising and attending client meetings; creating and leading presentations with precision and confidence
• Being the key agency lead across a number of levels and brands, building trusted and collaborative partnerships with clients
• Managing difficult conversations and challenges with confidence and grace
• Being responsive to client needs and requests, identifying where opportunities lie to exceed expectations
• Being flexible and adaptable to circumstances, proposing solutions with ease
• Negotiating fee and timing discussions with the support of senior team members
• Overseeing the timely distribution of agendas, contact reports, status reports, timelines and other client facing documentation
• Confidently presenting and discussing briefs, feedback, proposals and financials with a client team
• Having an understanding of our offering and articulating it fluently to clients at every level
• Using your understanding of the clients and industry to identify opportunities to proactively unlock new conversations
• Organising and contributing ideas to client entertainment to surprise and delight

WITHIN THE CLIENT SERVICES TEAM

• Reporting into your Client Director and/or the Client Partner on a day-to-day basis whilst working with and supporting the wider team as required
• Managing the delivery of design projects and workflow, ensuring work is completed to the highest standard to meet client timelines and budgets
• Leading and overseeing the day-to-day project deliverables from the initial briefing through the artwork process, recognising when to elevate any issues
• Developing and managing project timelines and detailed proposals, which are realistic and effectively meet our client’s needs
• Working with a Client Manager to ensure Flook is up to date and accurate
• Taking responsibility for the weekly management of billings, forecasting and client purchase orders
• Strategically contributing to brief content, audits, presentations and pitches
• Learning from the Client Directors and Client Partners to grow client relationships and broaden your understanding of the client service discipline
• Managing the training and development of a Client Executive and Client Manager where required

WHAT YOU SHOULD HAVE

If you tick all of the boxes below, we could be a perfect match!

• A keen, can-do attitude
• A fresh perspective and an entrepreneurial spirit
• Ability to forge strong relationships through excellent interpersonal skills
• Resourceful and capable in identifying, leveraging and building opportunities and client relationships
• Exceptional attention to detail and communication skills, both written and verbal
• Well informed and reliable; able to foresee potential problems and propose solutions
• Possess big picture thinking yet also understands the importance of attention to detail and the smooth running of projects
• Ability to remain positive and calm under pressure in our fast-paced working environment
• Ability to successfully prioritise and manage multiple tasks and projects at any one time
• Demonstrate a clear understanding of the design industry, with a willingness to continue learning

In line with our three core beliefs, we’re looking for people that share our community spirit and are curious enough to question the status quo. Could this be you? If so, apply below!

Competitive benefits package