Senior Client Manager

SMG; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonus 10%

Wellbeing fund

Headspace subscription

Learning fund (Uni Fund)

Wellbeing days

Conferences

Early finish Fridays

Hybrid working

Job summary

SMG is seeking a Senior Client Manager to join the RMX team in London. You will become the trusted RMX media expert for our BETA agency partner, embedding within their teams and driving adoption, campaigns, and performance across multiple retailer partners.

In this fast-paced role, you will onboard users, manage campaigns end-to-end, and collaborate with Product, Engineering and CX to shape RMX improvements. Hybrid work ensures balance between office and remote collaboration.

Qualifications

• Retail media planning experience
• Campaign management experience
• Agency planning & buying collaboration
• Understanding of retail media propositions
• Knowledge of pricing models in retail media
• Advising planners and buyers
• Strong numerical and financial mindset
• Interest in technology and digital product improvement
• Calm and pragmatic problem solver in fast-changing environments

Responsibilities

• Act as day-to-day RMX expert and trusted partner within a major BETA agency.
• Onboard, train and support agency users to use RMX effectively.
• Manage campaigns from brief to booking, delivery and measurement.
• Advise agency teams on suitable retail media opportunities across partners.
• Identify adoption barriers and help improve user experience.
• Gather product feedback and translate needs to Product, Engineering and CX teams.
• Become RMX expert and support new feature testing and platform improvements.
• Support campaign operations, financial accuracy and commercial processes.
• Help shape scalable processes, training materials and operating models for RMX rollout.

Job description

Location: London, hybrid 2-3 days per week in office

Salary: From £55k + & 10% discretionary bonus

Level: Senior Manager-level, partnering with major agency teams and helping shape the future rollout of RMX.

Who are we?

We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

About the role

We are looking for a Senior Client Manager to join our RMX team at SMG. In this role, you'll become the trusted media expert helping agency partners successfully adopt and use RMX to discover, book, buy and manage retail media across multiple retailer partners. You'll work closely with our first BETA agency partner, embedding yourself within their teams, supporting live campaigns, gathering product feedback and helping shape the future of the RMX platform.

If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Learn more about RMX HERE

What You'll Be Doing

Your days will be dynamic. You might find yourself:

• Acting as the day-to-day RMX expert and trusted partner within a major BETA agency.
• Onboarding, training and supporting agency users to successfully use the RMX platform.
• Managing campaigns from brief through booking, delivery and measurement.
• Advising agency teams on suitable retail media opportunities across multiple retailer partners.
• Identifying adoption barriers and helping improve user experience.
• Gathering product feedback and translating agency needs into actionable recommendations for Product, Engineering and CX teams.
• Becoming an expert in RMX and supporting new feature testing and platform improvements.
• Supporting campaign operations, commercial processes and financial accuracy.
• Helping shape scalable processes, training materials and operating models for the wider rollout of RMX.

What we’re looking for

You’ll bring:

• Strong retail media planning, buying and campaign management experience.
• Experience working with agency planning and buying teams.
• Excellent understanding of retail media propositions, formats, audiences and pricing models.
• Confidence advising planners and buyers on the best media opportunities.
• A commercial mindset with strong numerical and financial understanding.
• A passion for technology and curiosity about improving media buying through digital products.
• A calm, pragmatic approach to solving problems in fast-changing environments.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly “Uni Fund” for learning
• 4 extra Wellbeing Days off per year
• Summer & Winter conferences + year-round celebrations
• 4pm finishes every Friday
• Flexible and hybrid working

Explore all our benefits here

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