Senior Client Manager

Craft Agency Ltd; City Of London; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading global brand agency in London is looking for a Senior Client/Account Manager. You'll manage senior-level relationships, oversee brand transformations, and work with fintech clients. This hybrid role offers a salary between £50,000 and £55,000 on a 12-month fixed contract. Experience in digital products and service design is crucial for success in this position.

Qualifications

• Experience in managing senior-level client relationships.
• Exposure to fintech brands and brand transformations.
• Ability to collaborate with strategy, creative, and client services teams.

Responsibilities

• Lead senior-level client relationships.
• Oversee rebrand and brand transformation projects.
• Translate brand strategy into scopes, timelines, and budgets.

Skills

Experience with global rollouts

Understanding of digital products

Service design or brand experience

Job description

The Booking

Joining a top-tier global brand and design agency in London on a 12-month Fixed Term Contract, you’ll be working with world-class clients across tech, finance, entertainment and beyond.

This agency is trusted by leading brands to deliver high-impact strategy, brand identity, design and experience work on a global scale. You’ll be leading senior-level client relationships within fast-moving industry environments, overseeing rebrand and brand transformation projects, including strategy, visual identity, rollout, and governance and translating brand strategy into detailed scopes, timelines, budgets and delivery plans.

This is a hybrid role, with 3 days per week working onsite at the London studio for client sessions, workshops and team collaboration.

What’s On Offer?

• £50,000 – £55,000
• Hybrid working (2 days WFH)
• 12-month Fixed Term Contract
• Globally recognised brand agency
• Opportunity to shape high-profile fintech brand transformations
• A creative, ambitious, collaborative culture

What We’re Looking For

We’re looking to speak to experienced Senior Client/Account Managers who have experience with global rollouts, alongside exposure to fintech brands. It’s key that you have a strong understanding of digital products, service design or brand experience.

You’ll be more than comfortable collaborating with strategy, creative and client services teams, looking to maintain vision, alignment and delivery excellence across the board. With experience acting as your client’s strategic advisor, you know exactly how to identify risks, solve problems and spot opportunities whilst maintaining a brand’s integrity and consistency across all outputs and rollout phases.

A more diverse team is a more creative team.

It’s our job to build teams of people, and we’re proud to bring together a global network of diverse talent.

All applicants will be considered without regard to race, nationality, religious persuasion, sexual orientation, sex, marital or parental status, physical ability, gender, or age.