Senior Client Listening and Intelligence Manager

BIRD & BIRD; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading international law firm is seeking a Senior Client Listening and Intelligence Manager to manage the client listening programme. You will work closely with senior stakeholders to gather insights and enhance the firm's client relationship strategy. Candidates should have proven business development experience in a legal setting and strong analytical skills. This role offers comprehensive health benefits and a supportive work environment.

Benefits

Private medical cover

Life assurance

Cycle to work scheme

Discounted gym memberships

Qualifications

• Proven experience managing a client listening programme in a legal or professional services environment.
• Strong experience in business development within a legal setting.
• Excellent communication and analytical skills.

Responsibilities

• Curate and manage the firm's client listening programme.
• Conduct in-person interviews with key clients.
• Collaborate with senior stakeholders to inform pitch strategy.
• Use data to inform client development planning.

Skills

Client relationship management

Strong interviewing skills

Stakeholder management

Analytical skills

Job description

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We're looking for an experienced client-facing business development professional to join us as a Senior Client Listening and Intelligence Manager. Working as part of our International Pitch Team, you'll work at the intersection between client relationship management, business development, and pitch strategy. You'll lead and evolve the firm's client listening programme, weaving client insights and strategic research into every part of the pitch lifecycle to drive wins and deepen client relationships. You will be responsible for gathering, curating and analysing client and market data to ensure that we deliver excellent and continuously improving client service and insight-led, tailored and winning proposals, in line with the firm's 5-year strategy.

Sitting within our Marketing and Business Development function, our International Pitch Team's mission is really simple; we are here to help the firm to win some of the most exciting opportunities in the legal market. You'll be working with colleagues who have won some very big contracts - both inside and outside of the legal industry - and with senior stakeholders across the firm, to set the strategy and shape the tactics to win new work and strengthen and deepen client relationships.

Key Responsibilities

• Curate and manage the firm's client listening programme, including pre-call calls, post-pitch debriefs, post-matter interviews, and strategic client interviews.
• Conduct in-person interviews with key clients to gather feedback on service delivery, expectations, and future needs.
• Proactively identify opportunities to improve our client offering, evaluating feedback and survey data to identify strengths, weaknesses and trends.
• Lead client and market research activities and use insights from client listening to inform pitch strategy and positioning (on specific opportunities as well as at a sector and practice level).
• Collaborate with the Head of Pitch, BD, and sector leads to identify strategic opportunities and shape pursuit plans.
• Maintain a central repository of client feedback, pitch outcomes, and strategic insights, sharing this information where appropriate with senior stakeholders.
• Use data to inform account management, pitch strategy, and client development planning, working closely with BD heads and senior partners.
• Support the Pitch Team's internal communication strategy to share knowledge, best-practice and case studies with the wider firm.

What you'll bring

• Proven experience managing a client listening programme in a legal or professional services environment.
• Proven senior-level BD experience in a legal or professional services environment.
• Strong interviewing skills and ability to engage senior client stakeholders.
• Experience in client research, strategic planning, and business development.
• Familiarity with pitch processes and pursuit strategy, ideally within a law firm.
• Excellent communication, analytical, and stakeholder management skills.

What's in it for you?

We provide comprehensive support for our colleagues' health and wellbeing, including private medical cover, life assurance, critical illness cover, and regular health assessments. In addition, we offer a range of lifestyle benefits designed to help our team live their best lives, such as a cycle to work scheme, access to online GP appointments, discounted gym memberships, and an electric vehicle scheme.

The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours of 9:30am- 5:30pm.

If you require any assistance, please email us at [e-mail]

To apply, click on the 'apply' button to submit your details.

Bird & Bird opens up a world of possible for lawyers and professionals everywhere. Working for a leading international law firm like Bird & Bird means working alongside people who are truly collegiate in the way they work with everyone. We work as one global team, with over 70% of work involving people from across the firm. And that's only increasing! It's this common purpose and shared approach that makes for a more productive and collaborative place to work. Your firm. Your future.

If you want to find out more, visit www.twobirds.com

As a disability and neurodiversity inclusive employer we want to ensure that you have a barrier-free recruitment experience at Bird & Bird. If you require any adjustments during the recruitment process, please provide details to your recruitment contact who will be in touch to discuss any details provided and understand more about your individual adjustment needs.