Senior Client Experience Solutions Manager

Digital Asset; London; Hybrid; GBP 75,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Family-friendly benefits

Equal pay for equal work

Job summary

A prominent technology firm in London is seeking a Senior Client Experience Solutions Manager to lead client engagements and drive Daml-based solutions. The ideal candidate should have over 7 years of experience in product or application development and strong client relationship skills. This is a hybrid role requiring proximity to the London office, offering competitive benefits and an innovative work environment.

Qualifications

• 7+ years of product development or application development management experience.
• 7+ years of Agile experience with understanding of software development practices.
• Strong analytical skills with attention to detail.

Responsibilities

• Drive Daml-based solutions and manage key client relationships.
• Work closely with Sales and ensure smooth transitions.
• Lead product and functional aspects of client engagements.

Skills

Product development or application development management

Agile ways of working

Client relationship skills

Analytical skills

Communication and presentation skills

Project management or program management

Education

BS or MS in Computer Science

Job description

Senior Client Experience Solutions Manager

Join to apply for the Senior Client Experience Solutions Manager role at Digital Asset

Digital Asset is seeking a talented, motivated individual who brings proficiency in offering exemplary professional services with a strong mix of experience in product development, business analysis, agile software delivery, and project management. You are a driver of the development process, correlating and synthesizing information and talents from multiple teams and departments to maximize efficiency and intelligent development processes.

The Digital Asset Client Experience (CX) Team works with a diverse set of clients to bring efficient and scalable Daml and Canton-based solutions for multi-party workflows into production. CX advises and supports clients and partners throughout the development lifecycle, transforming opportunities into positive business outcomes and long-term, profitable DA relationships.

Key responsibilities, qualifications, and expectations are outlined below.

Key Responsibilities

• Informing, solutioning, and driving Daml-based solutions with domain expertise and insights from client / industry / competitive analysis
• Working with Sales and clients on pre-sales opportunities, ensuring a smooth transition from pre- to post-sales engagements
• Delivering CX professional services to clients and partners who are using DA products for their use cases, applications, etc.
• Understanding customer needs through workshops, focus groups, and research initiatives, sharing insights with key stakeholders and development professionals
• Leading product and functional aspects of client engagements, incorporating best practices in Daml products, technical concepts, and design
• Provide guidance to ensure that application design and implementation align with both DA and industry best practices
• Managing key clients / partners relationships for the duration of project engagements, including the implementation of solution development plans, handling client-facing support, and owning resolution of client issues
• Owning project management and governance activities for active engagements
• Working closely with clients to understand product feature requests and ensure product development roadmap is aligned, based on its priority and dependencies

Key Criteria

The ideal candidate will have:

• 7+ years of product development or application development management including business analysis experience
• 7+ years of Agile ways of working with solid understanding of best-in-class enterprise software development and delivery practices
• Knowledgeable of the emerging fintech and rapidly changing technology landscape
• Outstanding client relationship skills with the ability to establish oneself as a trusted, empathetic advisor and partner to demanding clientele, as well as influence stakeholders at all levels of an organization
• Strong analytical skills, including attention to detail, and the ability to design complex processes and workflows from the ground up while still considering the bigger picture
• Ability to articulate how a specific technology and business process designs align to a business case and achieve positive business outcomes
• Ability to facilitate design sessions with a client, and drive the creation of prioritized implementation roadmaps
• Proven track record of working well with internal and external teams, including developers, engineers, architects, and product managers
• Experience managing vendors and guiding team members across functions to a solution
• Strong project management or program management skills, with an emphasis on technology and thorough, meticulous attention to detail with a commitment to following through both on individual tasks and full projects
• Exceptional communication and presentation skills with the ability to effectively organize and communicate complex concepts to diverse audiences
• Experience in providing advisory or consultancy services and/or working at a top-tier advisory firm is preferred
• Adaptable and dynamic problem solver who relishes challenges in a fast-paced environment
• A BS or MS in Computer Science is a strong plus

Location & Eligibility

Candidates MUST reside within commuting distance to our London office for access on a flexible, hybrid schedule.

NO AGENCIES PLEASE!

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This is a rare opportunity to help define an industry and join a dynamic team of technology innovators.

Digital Asset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, sexual orientation, age, disability, citizenship status, veteran status or any other basis protected by applicable law. If and as required by applicable law, all persons hired to work at Digital Asset will be required to verify identity and eligibility to work in the location for which they have an offer to work and to complete the necessary employment eligibility verification documents upon hire. Applicants with disabilities who require accommodation should contact [e-mail].

As part of our commitment to equal opportunity, Digital Asset believes that all employees should receive equal pay for equal work and is committed to this principle in its pay structure. DA also offers family-friendly benefits in addition to flexible work arrangements.

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