Senior Client Engagement Specialist (HR Consultancy)

Fitzgerald; England; Hybrid; GBP 60,000; Full time

Job summary

A forward-thinking HR consultancy is seeking a Senior Client Engagement Specialist to manage client relationships and ensure support throughout the partnership. This role blends client engagement with relationship management, operating mainly from home with some travel for meetings. Ideal candidates will have client-facing HR experience, strong communication skills, and a process-driven approach. This position offers a competitive salary and extensive professional development opportunities.

Benefits

25 days annual leave

Career qualifications support

Monthly homeworking allowance

Flexible working patterns

Pension scheme options

Life assurance

Health cash plan and wellbeing benefits

Enhanced family leave

Qualifications

• Experience in a client-facing or stakeholder-focused HR role.
• Ability to link people solutions to business goals.
• Comfortable using CRM and digital systems for client management.

Responsibilities

• Manage relationships and ensure clients feel supported.
• Lead client onboarding and maintain effective communication.
• Gather feedback and manage service reviews for continuous improvement.

Skills

Relationship management

Client-facing experience

Communication skills

Process-driven approach

Commercial awareness

Organizational skills

Tools

CRM systems

Job description

Overview

Job Type: Full-time

Salary: Circa GBP60,000 (depending on experience)

We offer a competitive salary package aligned with current market rates for this role. The final offer will reflect your skills, experience, and qualifications, alongside our commitment to internal equity.

Location: Within commutable distance of Bristol and Reading (hybrid)

This is a hybrid role where you’ll mainly work from home, with travel for meetings.

Please note: We’re sharing this opportunity across a number of job boards and in a number of locations to reach as many potential applicants as possible. However, this is one single position so wherever you see it, it’s the same great role.

About us

We’re a full-service HR consultancy that partners with clients acting either as their in-house HR team or an extension to their existing people team. Our job is to help brilliant businesses recruit, retain, and develop great people whether through one-off projects or long-term partnerships.

We believe people are the foundation of every business’s success, and we’re here to help our clients create workplaces where everyone can do their best work.

What you’ll be doing

You’ll be the person who makes sure every client feels genuinely cared for and supported from their first conversation with us right through their ongoing partnership.

As a Senior Client Engagement Specialist you’ll use your HR knowledge and people insight to really understand each client’s challenges, connect them with the right Fitzgerald solutions, and make sure their experience with us is consistently excellent.

You’ll manage relationships across the full client journey from drafting proposals and onboarding new clients to managing check-ins and service reviews that strengthen trust and help us continuously improve.

Here’s a snapshot of what your day-to-day might include:

• Meeting with potential new clients to understand their needs, explore their challenges, and draft thoughtful proposals that show how we can help solve their people problems.
• Leading a smooth, consistent onboarding process that sets the tone for a brilliant partnership.
• Acting as the main point of contact for clients building trust, listening closely, and ensuring every interaction feels personal and proactive.
• Working with colleagues across Fitzgerald to map client needs, identify solutions, and bring the right specialists into the conversation.
• Managing the client care process from feedback gathering to service reviews to ensure we’re always raising the bar in how we support our clients.
• Keeping CRM data, follow-ups, and engagement notes accurate and up to date so nothing slips through the gaps.
• Tracking trends and insights from client feedback, helping us spot opportunities to improve and grow.

It’s a role that combines relationship management, coordination, and continuous improvement ideal for someone who loves people, process, and problem-solving in equal measure.

About you

You might be an HR professional ready for a new challenge one that lets you use your people expertise in a broader, more strategic way.

You’ll be great at building relationships, connecting dots, and creating structure. You’ll take real pride in helping clients feel supported and in control.

You’ll need to be:

• Experienced in a client-facing or stakeholder-focused HR role (for example, HR Business Partner, HR Consultant, or other senior HR role).
• Commercially aware able to link people solutions to business goals and outcomes.
• A clear, confident communicator who listens carefully and builds trust quickly.
• Structured and process-driven enjoys bringing order and consistency to how things run.
• Empathetic and proactive calm under pressure and always focused on finding the right solution.
• Organised and detail-oriented keeps things on track and takes pride in delivering quality work.
• Comfortable using CRM and digital systems to manage client information and activity.
• Happy to travel when needed and hold a full UK driving licence.

Experience in an HR consultancy, or familiarity with proposals and client onboarding processes, would be an advantage but isn’t essential.

The perks

We might be biased, but we think this role is exciting, purposeful, and full of opportunity. And because we like to look after our people, here’s what you can look forward to when you join us:

• Competitive salary (circa GBP60,000 per annum)
• 25 days annual leave to start, rising to 27 after one year and 29 after two years, plus bank holidays
• Career qualifications supported and paid for where relevant with progression and development opportunities
• Monthly homeworking allowance and all equipment provided
• Flexible working patterns to make sure you have a good balance between your work and home life
• Pension scheme options (including salary sacrifice) and 4% employer pension contributions, with a minimum of 4% employee contributions
• Life assurance at four times basic salary
• Shopping discounts platform, flu vaccinations and technology and cycle to work salary sacrifice schemes
• Medicash health cash plan and wellbeing benefits (including EAP)
• Enhanced family leave and twice yearly all staff get togethers
• Unlimited remote GP appointments available 24/7
• A growing, progressive business with people at its heart

Why join us?

At Fitzgerald, we think one-size-fits-all doesn’t make anyone look good. Instead, we promise to make space for you to bring your whole self to work, not just your job title.

Job titles change, after all. Working here, in time yours might too. We’re betting the future of our business on each of us, so we don’t just talk about development we invest in it. Specifically, we invest in you.

So if you want to learn something new or deepen your expertise, you do the work and we’ll support you all the way. Because when you get better at what you do, so do we.

And when life throws curveballs – which it always will – we’ll make sure you’ve got the flexibility and support you need. We understand that time to rest and recharge is important and we’ll make sure you get it, along with a work/life balance that always treats you like an adult (and trusts you accordingly).

Because we want everyone here to play a big part in what comes next for Fitzgerald, to build our future, be involved in decisions, and be valued for your input.

We’re Fitzgerald. We do work that works for you.

How to Apply:

Our application process helps you get to know us just as much as it helps us get to know you. It includes a short written assessment, a virtual interview, psychometric testing, and a concluding in-person meeting.

If this sounds like your kind of role, APPLY NOW (you’ll be redirected to our careers site) we can’t wait to hear from you.

We’re committed to building a diverse and inclusive team and actively encourage applications from people of all backgrounds.