Senior Client Engagement Specialist (HR Consultancy)

Fitzgerald HR; Barnstaple; Hybrid; GBP 60,000; Full time

Job summary

A leading HR services provider in the UK seeks a Senior HR Client Engagement Specialist to enhance client relationships and manage client journeys. In this hybrid role, you'll leverage your HR expertise to support clients, draft proposals, and coordinate onboarding processes. Competitive salary around £60,000, with additional perks such as annual leave and development opportunities.

Benefits

Competitive salary

25 days' annual leave

Career qualifications support

Flexible working patterns

Pension scheme options

Life assurance

Wellbeing benefits

Qualifications

• Experienced in a client-facing or stakeholder-focused HR role.
• Confident communicator who builds trust quickly.
• Structured and process-driven, with attention to detail.

Responsibilities

• Ensure clients feel cared for and supported.
• Draft proposals and onboard new clients.
• Manage relationships and feedback gathering.

Skills

Client-facing experience

Communication

Relationship building

Organizational skills

Empathy

Education

Experience in HR consultancy

Tools

CRM systems

Job description

Senior HR Client Engagement Specialist

Department: Communications and New Business

Employment Type: Permanent

Location: South West

Reporting To: Head of Communications and New Business

Compensation: £60,000 / year

Description

Job Type: Full-time, but we\'re open to 30 hours a week or above.

Salary: Circa £60,000 (depending on experience)

We offer a competitive salary package aligned with current market rates for this role. The final offer will reflect your skills, experience, and qualifications, alongside our commitment to internal equity.

Location: Within commutable distance of Bristol and Reading (hybrid)

Note: This is a hybrid role where you\'ll mainly work from home, with travel for meetings.

Please note: We\'re sharing this opportunity across a number of job boards and in a number of locations to reach as many potential applicants as possible. However, this is one single position – so wherever you see it, it\'s the same great role.

What you’ll be doing

You’ll be the person who makes sure every client feels genuinely cared for and supported — from their first conversation with us right through their ongoing partnership.

As a Senior Client Engagement Specialist you’ll use your HR knowledge and people insight to really understand each client’s challenges, connect them with the right Fitzgerald solutions, and make sure their experience with us is consistently excellent.

You’ll manage relationships across the full client journey — from drafting proposals and onboarding new clients to managing check-ins and service reviews that strengthen trust and help us continuously improve.

Here’s a snapshot of what your day-to-day might include:

• Meeting with potential new clients to understand their needs, explore their challenges, and draft thoughtful proposals that show how we can help solve their people problems.
• Leading a smooth, consistent onboarding process that sets the tone for a brilliant partnership.
• Acting as the main point of contact for clients — building trust, listening closely, and ensuring every interaction feels personal and proactive.
• Working with colleagues across Fitzgerald to map client needs, identify solutions, and bring the right specialists into the conversation.
• Managing the client care process — from feedback gathering to service reviews — to ensure we’re always raising the bar in how we support our clients.
• Keeping CRM data, follow-ups, and engagement notes accurate and up to date so nothing slips through the gaps.
• Tracking trends and insights from client feedback, helping us spot opportunities to improve and grow.

It’s a role that combines relationship management, coordination, and continuous improvement — ideal for someone who loves people, process, and problem-solving in equal measure.

About you

You might be an HR professional ready for a new challenge — one that lets you use your people expertise in a broader, more strategic way.

You’ll be great at building relationships, connecting dots, and creating structure. You’ll take real pride in helping clients feel supported and in control.

You’ll need to be:

• Experienced in a client-facing or stakeholder-focused HR role (for example, HR Business Partner, HR Consultant, or other senior HR role).
• Commercially aware — able to link people solutions to business goals and outcomes.
• A clear, confident communicator who listens carefully and builds trust quickly.
• Structured and process-driven — enjoys bringing order and consistency to how things run.
• Empathetic and proactive — calm under pressure and always focused on finding the right solution.
• Organised and detail-oriented — keeps things on track and takes pride in delivering quality work.
• Comfortable using CRM and digital systems to manage client information and activity.
• Happy to travel when needed and hold a full UK driving licence.

Experience in an HR consultancy, or familiarity with proposals and client onboarding processes, would be an advantage, but isn’t essential.

The Perks:

We might be biased, but we think this role is exciting, purposeful, and full of opportunity. And because we like to look after our people, here’s what you can look forward to when you join us:

• Competitive salary (circa £60,000 per annum)
• 25 days’ annual leave to start, rising to 27 after one year and 29 after two years, plus bank holidays
• Career qualifications supported and paid for where relevant with progression and development opportunities
• Monthly homeworking allowance and all equipment provided
• Flexible working patterns to make sure you have a good balance between your work and home life
• Pension scheme options (including salary sacrifice) and 4% employer pension contributions, with a minimum of 4% employee contributions
• Life assurance at four times basic salary
• Shopping discounts platform, flu vaccinations and technology and cycle to work salary sacrifice schemes
• Medicash health cash plan and wellbeing benefits (including EAP)
• Enhanced family leave and twice yearly all staff get togethers
• Unlimited remote GP appointments available 24/7
• A growing, progressive business with people at its heart