Senior Client Care Associate

Linnaeus; Market Harborough; On-site; GBP 34,000; Full time

Job summary

A leading veterinary group in Market Harborough is looking for a Senior Client Care Associate. This full-time role includes leading the client care team, ensuring exceptional service, and managing rotas. The candidate should have strong leadership and communication skills with a passion for building relationships with clients. This position also offers comprehensive benefits, including training opportunities and a supportive work environment.

Benefits

5 weeks annual leave

Life assurance

Enhanced sick pay

Pension scheme

Cycle to Work Scheme

Pet insurance discount

Reduced gym membership

Qualifications

• Experience in a leadership role within a veterinary care setting.
• Full driving licence required.
• Enthusiasm for client care and team leadership.

Responsibilities

• Support and engage your team with strong leadership.
• Build strong relationships with clients.
• Manage rotas and administration requirements.

Skills

Strong leadership skills

Excellent communication

Interpersonal skills

Exceptional customer service

Compassionate care

Job description

We have an exciting opportunity for an experienced, enthusiastic Senior Client Care Associate to join our practice and return we offer a friendly, supportive environment along with a comprehensive 6-month induction program that will ensure you’re equipped with the knowledge needed to effectively lead the team. The right candidate will have access to further training and development opportunities through our CPD programs.

This is a permanent full-time position based at our branch in Market Harborough. Must hold a full driving licence.

The role:

• Demonstrate your strong leadership skills to support and engage your team
• Deliver excellent communication and show good interpersonal skills
• Provide exceptional customer service, building strong caring relationships with our clients
• Working alongside and supporting the Senior Leadership Team with effective client care strategies
• Resolve issues and concerns effectively with compassionate care to our clients
• Manage rotas and administration requirements

Who we are:

Rutland Veterinary Centre is a first opinion veterinary practice with 5 branches and a hospital in the surrounding area. We pride ourselves in offering on-site emergency care, 24 hours a day, 365 days a year.

Our dedicated team of clinical and non‑clinical staff provide high standards of care to our patients and our clients.

We support many local pet charities and are heavily involved in the local community.

What we offer:

• Full Time 35-40 hours a week plus 1:3 Saturdays. Hours can be worked over 4 or 5 days.
• Salary £33280.00 pro rata
• 5 weeks annual leave, with additional bank holidays plus Birthday Day off
• Life assurance 4 x salary
• Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
• Enhanced Sick Pay
• Enhanced Family Leave
• E-cars Salary Sacrifice
• Cycle to Work Scheme Salary Sacrifice (perm only)
• Refer a Friend
• Pet Insurance Discount & substantial staff discount if you register your pets with us
• Discount Platform - Benefits Hub
• Reduced Gym Membership (Pure Gym)
• Associate Assistance Programme
• Eye Care Scheme
• Headspace
• Annual Flu Voucher

Rutland Veterinary Centre is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Rutland Veterinary Centre , Linnaeus or the role please contact our Talent Acquisition team at [e-mail].

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