Senior Client Advisor Ladies RTW [FENDI HARRODS London]

Fendi; Camden Town; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury fashion brand in Camden Town is seeking an experienced retail professional with at least 5 years in the fashion industry, including luxury sales. The role involves enhancing customer relationships, upselling products, and maintaining store operations at high standards. Ideal candidates should possess excellent communication skills, a passion for fashion, and appropriate retail management knowledge. This position offers the opportunity to work in a dynamic and high-end retail environment.

Qualifications

• Minimum of 5 years’ experience in the retail fashion industry.
• At least 2 years in luxury sales, particularly in ladies’ RTW.
• Strong expertise in styling and outfit creation.

Responsibilities

• Engage in upselling and monitor sales performance.
• Strengthen customer relations using CRM tools.
• Maintain inventory accuracy and perform store duties.

Skills

Strong selling and communication skills

Customer service skills

Strong organization

Excellent relationship skills

Fluent English

Knowledge of fashion/luxury industry

Education

Bachelor’s Degree or equivalent

Tools

Company Sales Management system

CRM tools

Job description

Responsibilities

Sales Performance

• Engage in upselling, cross selling, and multiple selling for all product categories
• Monitor individual sales and achieve performance target and KPI set by Department Manager / Store Manager
• Provide customer feedback on products, especially newly launched products

Client Management

• Strengthen customer relations and nurture loyal FENDI customer base, implementing appropriate CRM tools and mastering the usage of the Company CRM tools provided
• Implement CRM Campaigns and set‑up one‑on‑one appointments in line with target and guidelines set
• Manage customer service quality, meeting customer expectations by offering professional and individual human touch with the customer

Store Operations

• Perform store duties as assigned by team leaders and management
• Operate the Company Sales Management system correctly, handling stock transfer, payment, stock inquiry and customer database input

Stock Management

• Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines (if the shop does not have a backroom stock area)
• Support during store stock take and cycle‑counts

Store Maintenance

• Maintain proper visual merchandising according to company guidelines
• Maintain a safe and clean store environment, implementing daily housekeeping duties

Other duties may be required within the capacity of the company.

Qualifications

• Minimum of 5 years’ experience in the retail fashion industry, with at least 2 years in luxury sales
• Experience in the ladies’ ready‑to‑wear (RTW) category is essential
• Strong professional expertise in this category, passion for outfit creation, and excellent styling skills are advantageous
• Bachelor’s Degree or equivalent is preferred
• Manages image standards at a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills, self‑reliant, friendly and patient
• Strong organization, professionalism, self‑confidence
• Strong customer service skills
• Computer skills and retail management system knowledge
• Goal‑oriented approach, multitasking
• Strong knowledge and/or interest for fashion/luxury industry
• Fluent English; knowledge of other languages is a plus