Senior Clerical Officer Homecare Procurement Office

-; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare organization in the UK is seeking an individual to oversee homecare medicine services. This role involves managing commercial home delivery operations and leading pharmacy office processes. The ideal candidate will possess strong organizational and communication skills, with experience in a hospital purchasing environment. Join us to make a significant impact on patient care.

Qualifications

• Knowledge of office procedures from experience and training.
• Experience in a customer care environment.
• Significant experience in a hospital purchasing environment.

Responsibilities

• Supervise purchasing of home delivery medicines.
• Manage pharmacy office workload in absence of manager.
• Support future service workload allocation.

Skills

Organisational skills

Communication skills

Customer care skills

Numeracy

Keyboard proficiency

Computer literacy

Initiative

Education

GCSE grade 4 or above in English and Mathematics

ECDL or equivalent

Tools

JAC pharmacy system

Job description

Job summary

Are you ready to take on a key role in ensuring seamless homecare medicine services for patients? As part of our dynamic pharmacy team, you'll oversee critical processes that keep treatments flowing from managing commercial home delivery operations to supporting future service developments. This position offers variety, responsibility, and the chance to make a real impact on patient care. If you're organised, proactive, and thrive in a fast-paced environment, join us and help shape the future of homecare pharmacy within one of the UK's leading NHS Trusts.

• Interview Date Thursday 27 November 2025
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

In this role, you will oversee the end-to-end process for commercial home delivery of medicines, including purchasing, receipt, charging, and invoicing, ensuring accuracy and compliance with Trust policies. You'll supervise daily operations within the pharmacy office and provide leadership support in the absence of the Pharmacy Homecare Manager. A key part of your responsibilities will involve coordinating workload allocation and contributing to the development of future homecare services. To succeed, you'll need excellent organisational skills, attention to detail, and the ability to work under pressure while maintaining high standards. Strong communication and problem-solving skills are essential, as you'll collaborate with internal teams and external suppliers to deliver safe, efficient, and patient-focused services.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitalsand Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• To supervise and carry out all necessary procedures relating to the purchasing, receipt, charging and invoicing of all commercial home delivery of medicines and associated sundries on a daily basis for the Trust.
• To manage the workload of the pharmacy office in the absence of the Pharmacy Homecare Manager.
• To support with allocation of workload related to future services that the Homecare Team will be undertaking.

Person Specification

KNOWLEDGE

• Essential
  • Knowledge of the full range of office procedures gained by practical experience and by competency based in-house training
  • Awareness of the importance of Health and Safety in the workplace
• Desirable
  • Knowledge of pharmaceutical terminology

SKILLS

• Essential
  • Good organisational skills
  • Good oral and written communication skills
  • Excellent customer care skills
  • Numerate and accurate and able to maintain these skills in a busy environment
  • Excellent keyboard skills
  • Computer literate
  • Able to follow written procedures
  • Able to act on own initiative
  • Ability to use standard office equipment e.g. telephone / fax machine
• Desirable
  • Previous experience in collating and presenting information in Excel report format
  • Previous experience of dealing with the JAC pharmacy system

EXPERIENCE

• Essential
  • Previous experience in a customer care environment
  • Significant experience of working in a hospital purchasing environment
  • Previous experience of working with a live stock control computer system
• Desirable
  • Previous experience in a hospital or retail purchasing environment
  • Previous experience of EDI

QUALIFICATIONS

• Essential
  • GCSE grade 4 or above or equivalent in English and Mathematics or previous relevant experience
  • ECDL or equivalent
• Desirable
  • NVQ level 2 in Business Administration or previous relevant experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address
Royal Victoria Infirmary
317 02 Royal Victoria Infirmary
NE1 4LP

Employer's website