Senior Clerical Officer - Gastroenterology

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization in Liverpool is looking for a Senior Clerical Officer to join the Endoscopy Department. The ideal candidate will manage patient appointments and support administrative processes in a busy healthcare environment. Strong IT skills and experience with hospital systems are essential, along with excellent customer service abilities. Join us in our mission to provide high-quality care to our community.

Qualifications

• Demonstrated experience in a health-related environment is advantageous.
• Experience dealing with patients and health professionals.
• Knowledge of Gastroenterology tests and procedures.

Responsibilities

• Book patient appointments and manage waiting lists.
• Data entry and management on hospital systems (IPM, ICE).
• Provide advice to junior team members.

Skills

Unsupervised work

Customer service

Training new staff

Workload prioritization

Team player

Education

NVQ 3 or equivalent

Tools

IPM PAS

ICE

Excel

Access

Job description

Go back Liverpool University Hospitals NHS Foundation Trust

Senior Clerical Officer - Gastroenterology

The closing date is 08 December 2025

Due to the expansion of the service to encompass 7 day working, we have an exciting opportunity for a full-time Senior Clerical Officer to join our administration team, here in the Endoscopy Department.

Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised. Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.

You will be expected to be flexible and support the department as and when the need arises. This could include cross-site cover at our Broadgreen Diagnostic Hub (should the need dictate).

Previous applicants need not apply

Main duties of the job

Reporting to the lead administrator, you will be part of a team responsible for booking various patient appointments, maintain and use hospital systems (IPM, dashboard, ICE, PENS), monitor waiting lists, database entry, liaise with health professionals, deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.

Other duties will include administratively supporting the specialist nurse team with pre-investigation and the E-referral service.

To take the lead responsibility for dealing with referrals for all outpatient and day-case appointments endoscopic procedures both diagnostic and therapeutic ensuring that a high quality service is provided at all times, thereby affecting a smooth and efficient running of the department.

To work unsupervised but to be available to give advice to junior members of the team.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their career page.

Job responsibilities

Lead responsibility for the booking of referrals for outpatient and day-case appointments. Endoscopic procedures both diagnostic and advanced therapeutic as per guidelines.

Where appropriate ensure appointments are made with the anti‑coagulant nurse and/or dietician.

The role necessitates a rotation through the lead booking areas within the office including a two week rule service, management of the outpatient pre-invest system, and recording of ward attenders.

Liaising with health professionals, wards A/E and GP surgeries as required.

Dealing with out‑patients referrals in accordance with the Choose & Book partial booking system. Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Monitor and highlight waiting list breaches and waiting times.

Ensure procedures are booked onto appropriate lists according to the level of skill of the Endoscopist from the information contained within the referral.

Ensure appointment letters are appropriate for the particular procedure to be undertaken. Send out appropriate information leaflets and/or research information for individual patients.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.

For a full list of duties, please refer to the attached job description and person specification.

Person Specification

Skills

• The ability to work unsupervised and assist Junior members of staff with any work related problems
• The ability to assess, prioritise and plan workload effectively
• Become a mentor for junior members of the administration team.
• Ability to deal with the public with tact and discretion
• Train new members of staff on the IPM PAS system

Other

• Flexibility - will be expected to rotate between three main booking areas
• Team Player

Qualifications

• NVQ 3 or equivalent

Experience

• Experience of direct contact/liaison with patients/carers/general public & health professionals
• Interest in service design and making improvements in working area

Knowledge

• Working knowledge of a Hospital Administration system & computer system preferably the IPMPAS , ICE
• Knowledge of patient administration and CRIS Scheduling system, acquired through experience
• Gastroenterology and Hepatology background knowledge on tests and procedures.
• Ability to use computer software applications i.e. excel and access.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust