Senior Claims Technician Casualty Claims

Pro Global; Liverpool; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A specialist outsourcing and consulting company is seeking a Senior Claims Technician to manage a caseload of complex claims in a hybrid working model. Candidates should possess a strong technical background in Employers Liability and Public Liability claims and have excellent communication and stakeholder management skills. The role includes liaising with brokers, providing technical guidance, and enhancing team performance through training and support.

Benefits

In‑house Learning and Development support

Employee referral scheme

Pension scheme with up to 10% contribution

Qualifications

• Experience managing complex and high‑value claims is essential.
• Strong negotiation and communication skills required.
• Proven ability to manage relationships with stakeholders.

Responsibilities

• Manage a reduced caseload of complex claims.
• Liaise with solicitors and brokers regarding claims.
• Provide technical advice to clients.
• Contribute to training and development of team members.

Skills

Strong technical background relating to EL / PL personal injury

Experience of other claim types

Good policy interpretation skills

Ability to work towards Service Level Agreements

Effective communication

Stakeholder relationship management skills

Knowledge of claims handling Pre‑Action Protocols

Strong relationship building skills

Job description

Pro Insurance currently has an exciting new opportunity for a Senior Claims Technician to join our Casualty Claims Team.

Pro operates a hybrid working model and the majority of this role will be working from home with regular travel to one of our local ELPL hub in Glasgow Liverpool or Horsham on a weekly basis and other locations when required.

Purpose of Role

Reporting to the Claims Manager the Senior Claims Technician (Casualty Claims) will manage a reduced caseload (circa 75% target allocation) of technically complex and/or high‑value live market Employers Liability (EL) and Public Liability (PL) personal injury and non‑latent claims of a short‑tail nature.

Responsibilities

• Managing all diaries and post within the agreed SLAs
• Liaising with solicitors and brokers
• Developing effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes

Identifying potential fraud

The post holder will act as a referral point to internal colleagues providing technical guidance and advice in line with licence.

Provide technical advice and guidance to external clients

Proactively support the team in their achievements and overall business objectives.

Enhance the ability of the team to perform through contribution to structured training plans undertaking QA / QC and providing regular coaching and feedback to the team

Contribute to projects relevant to the sub vertical.

Strengthen Client Relationships

Represent Pro in a professional manner to both peers and potential marketplace acquaintances.

Skills and experience

• Strong technical background relating to EL / PL personal injury non‑latent and short tail disease claims.
• Experience of other claim types a distinct advantage.
• Good policy interpretation skills.
• Ability to work towards Service Level Agreements.
• Effective communication and key stakeholder relationship management skills.
• Knowledge of claims handling Pre‑Action Protocols, court procedures, quality assurance, fraud and impacting legislation in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction.
• Strong relationship building skills and a professional and approachable manner.

By submitting your personal data to Pro Insurance and by using our website you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information please refer to our Data Protection Policy a copy of which can be requested from Pro HR.

The Company

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations delivering tailored solutions to meet clients needs.

Our UK offices are in Gloucester Glasgow Liverpool Horsham and central London. We are also a global company with offices in the United States Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in the areas of underwriting claims management financial and technical accounting and risk and auditing utilising the best technology available on the market and adopting a proactive approach.

Pro Values

We commit concrete actions and do what we promise.

With integrity at the heart of every decision we focus on what will add most value.

We are curious creative and insightful. We are not afraid to evolve.

We are inclusive. We help each other and our clients to shine.

We bring drive and enthusiasm to our work.

Benefits

Training & Development

We have an in‑house Learning and Development team that will support you giving you the tools to succeed.

Employee referral scheme

Staff bonus for introducing a candidate that we employ as a result of that introduction.

Pension scheme

Company pension contribution up to 10%.