Senior Claims Specialist: Upstream Energy

Liberty Specialty Markets; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Liberty Specialty Markets is seeking a Senior Claims Specialist - Energy in London. The role focuses on proactive claims handling across Upstream Energy, delivering first-class client service while complying with the Claims Charter and regulatory requirements.

You will work with the Energy & Construction team to resolve complex claims, manage reserves, and coordinate with brokers, clients, co-insurers, and external counsel to achieve favorable outcomes for a global portfolio.

Qualifications

• Experience in the London Market in Energy classes including Upstream Energy.
• Knowledge of claims handling concepts, practices, procedures and techniques.
• Ability to effectively interact with brokers, clients and internal stakeholders.
• Strong negotiation, analytical and decision-making skills with experience in large loss reporting.

Responsibilities

• Proactively handle claims from first advice to closure, investigate policy coverage, liability, quantum, set and review the reserve and strategy throughout the life of the claim.
• Follow authority requirements, reserves philosophy and standards with appropriate referral.
• Collaborate with the Integrated Business Unit to support client retention and growth.
• Engage with brokers, clients, co-insurers, actuaries and underwriters throughout claims lifecycle.
• Supervise legal, adjuster and TPA interactions, providing direction and financial authority as needed.
• Maintain thorough file records and adhere to the Claims Charter and Code of Conduct.

Skills

Energy claims

Claims handling

Regulatory knowledge

Stakeholder management

Negotiation

Analytical skills

Communication skills

Market loss trends

Job description

Role Title: Senior Claims Specialist - Energy

Division: Claims

Team: Energy & Construction Claims

Location: London

Type: Permanent

About the Role

We are seeking an experienced and hard-working Energy Claims Specialist with a strong work ethic, to

• Support our clients through delivery of a first-class claims and customer experience.
• Help achieve our vision of being a leading provider of innovative claims solutions.
• Handling and resolving claims efficiently and fairly in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines.
• Working closely with the Energy and Construction team to deliver company goals whilst promoting LSM’s core values.
• The role will require technical knowledge, with a focus on Upstream Energy and a flexible approach and sound claims handling judgement to ensure outstanding customer service.

About the Department & Team

LSM’s Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, policy coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.

The Energy and Construction team handles claims across multiple sub-classes of business including Upstream, Downstream, Power and Renewable Energy across a global portfolio, on a Construction and Operational basis.

Key Responsibilities

• Proactively handle claims from first advice to closure, investigate policy coverage, liability, quantum, set and review the reserve and strategy throughout the life of the claim.
• At all times follow the authority requirements, claims reserving philosophy and claims standards with appropriate referral.
• Work closely with the Integrated Business Unit (IBU) to support the retention and attraction of Clients.
• Working with internal and external stakeholders throughout the life of the claim, including but not limited to the policyholder, broker, co-insurers, actuaries and underwriters.
• Working constructively with and handling lawyers, adjusters and TPA, including management oversight, provision of technical direction and financial authority as required
• Ensure good file maintenance and record keeping at all times.
• Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service.
• Supporting internal audit and reporting requirements.
• Contributing to the business’ thought leadership, developing new ideas, and research to support LSM’s underwriting, and claims strategies.
• Enhancing the exposure and profile of the Claims team through the Claims+ offering, attendance at market meetings, industry events, and other external engagements whilst working with our Claims Business Development team to explore business development opportunities as required.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity.LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively always demonstrate compliance with these requirements and behaviours. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

Skills and Experience

• Experience in the London Market in Energy classes including Upstream Energy.
• Requires knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
• Knowledge of all relevant regulatory and legal requirements as required.
• The ability to effectively interact with brokers, clients and internal stakeholders is essential.
• Strong verbal, written communication, presentation and organization skills.
• Strong negotiation, analytical and decision-making skills with experience in large loss reporting.
• Flexible with an understanding of claims in a changing environment to support the efficient operation of the claims team.
• Able to identify, monitor and report on market loss trends.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-equity-and-inclusion