Senior Claims Operations Analyst

Howden; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global insurance group in London is seeking a Senior Claims Operations Analyst to drive their claims reporting initiatives. The position involves managing claims data analytics, ensuring data integrity, and collaborating with various teams. Ideal candidates will have a background in statistics and experience in the Specialty Insurance sector, alongside strong analytical skills. The role offers a chance to contribute to operational plans and support data-driven projects. Flexible working arrangements may be available.

Benefits

Flexible working hours

Diversity and inclusion initiatives

Career development opportunities

Qualifications

• Experience working in an operational MI/data analytics role.
• Experience in the Specialty Insurance sector with a focus on claims.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Execute claims reporting requirements and develop dashboards.
• Utilize tools to extract and manipulate data into insights.
• Ensure data integrity and compliance with regulatory standards.

Skills

Analytical skills

Stakeholder management

Data visualization

Problem-solving

Communication skills

Education

Background in maths/statistics/sciences

Tools

Power BI

Tableau

SQL

Python/R

MS Excel

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We are looking for an experienced professional to work within our Specialty division as a Senior Claims Operations Analyst and drive forward our claims reporting offering.

You will be responsible for the creation and management of all claims reporting and data analytics within Howden Specialty Claims.

You will provide the first line of defence, for the Team on all reporting and data matters and act as the primary interface between claims and the central MI team as well as other data and analytical teams within the Group.

What you'll do

• Execute all claims reporting requirements such as the development and maintenance of claims operations dashboards, production of management information to senior management, and monthly reporting

• Utilize advanced tools such as SQL, Python/R, and BI platforms to extract and manipulate data into operational insights

• Ensure data integrity, accuracy, and compliance with regulatory standards

• Implement and monitor data quality controls across claims systems and within Specialty Claims

• Work with the claims operations team to align data initiatives and projects with business goals and support or lead data driven projects

• Engage with other data and reporting teams and stakeholders across the Group

• Establish consistency in reporting where possible across the various teams within Speciality Claims

• Provide operational support to the Specialty Claims Teams

• Assist with the implementation of operational initiatives

• Contribute to operational plans for the department to meet its business targets

• Manage assigned projects and contribute to other projects as required

Who we're looking for

• Background in maths/statistics/sciences

• Experience working with in an operational MI/data analytics role

• Experience in the Specialty Insurance sector; London Market and or globally and with a focus on claims

• Expertise in BI tools such as Power BI, tableau

• Ability to design interactive and insightful visualizations for stakeholders

• In-depth experience with MS Excel

• Strong analytical and problem-solving abilities

• Excellent stakeholder management skills

• Excellent communication skills for presenting data insights to non-technical stakeholders

• Ability to manage multiple priorities and meet deadlines

• A team player, able to contribute at all levels

• An engaging and inquisitive personality, always looking to solve problems and find solutions

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent