Senior Claims Insight Analyst

AXA Group; Royal Tunbridge Wells; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

AXA Health in the United Kingdom seeks a Senior Claims Insight Analyst to join the Claims Cost Management, Insight and Transformation team. You will develop claims analysis that supports cost containment, spot changes in provider spend and utilisation, and enable data-led decisions that improve care and cost efficiency.

You’ll work closely with stakeholders across the business, providing insights that shape our strategies and improve customer outcomes.

Qualifications

• Proficiency with SQL, Python, or similar coding languages for data analysis.
• Ability to present data insights effectively using Excel and Power BI.
• Knowledge of claims processing systems and data sources within insurance or healthcare.
• Excellent stakeholder management skills, with the ability to communicate complex insights clearly.
• Ability to operate within ambiguity and adapt to changing priorities.
• Commercial acumen and a good grasp of market developments affecting claims.
• Experience mentoring or supporting junior team members.
• A proactive, problem-solving approach, with a keen eye for detail.

Responsibilities

• Develop and refine claims analysis tools and reports to support our claims cost management strategy and identify cost-saving opportunities.
• Create and deliver claims intelligence that highlights market trends, risks, and areas for potential growth or improvement.
• Support clinical oversight by providing detailed claims data analysis that helps identify underperformance, risks, and opportunities in our health pathways.
• Assist in monitoring and evaluating initiatives within our Care & Claims Transformation Programme, suggesting course corrections when needed.
• Help develop new data products, models, and processes to boost our claims analytics capabilities.
• Provide strategic input and analytics support for large-scale projects and programmes, helping shape our plans.
• Build strong relationships with stakeholders across Pricing, Actuarial, Data, and Clinical teams to ensure insights are understood and actioned.
• Mentor junior analysts, sharing your expertise to grow our team’s overall capability.

Skills

SQL

Python

Excel

Power BI

Stakeholder management

Ambiguity tolerance

Commercial acumen

Mentoring

Problem solving

Job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

As a Senior Claims Insight Analyst, you’ll be a key member of our Claims Cost Management, Insight, and Transformation team within AXA Health. Your role is to develop claims analysis that supports cost containment, spot changes in provider spend and utilisation, and enable data-led decisions that improve care and cost efficiency. You’ll work closely with stakeholders across the business, providing insights that shape our strategies and improve customer outcomes.

Key responsibilities:

• Develop and refine claims analysis tools and reports to support our claims cost management strategy and identify cost-saving opportunities.
• Create and deliver claims intelligence that highlights market trends, risks, and areas for potential growth or improvement.
• Support clinical oversight by providing detailed claims data analysis that helps identify underperformance, risks, and opportunities in our health pathways.
• Assist in monitoring and evaluating initiatives within our Care & Claims Transformation Programme, suggesting course corrections when needed.
• Help develop new data products, models, and processes to boost our claims analytics capabilities.
• Provide strategic input and analytics support for large-scale projects and programmes, helping shape our plans.
• Build strong relationships with stakeholders across Pricing, Actuarial, Data, and Clinical teams to ensure insights are understood and actioned.
• Mentor junior analysts, sharing your expertise to grow our team’s overall capability.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

We know that some candidates may be discouraged from applying if they don’t meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

Your skills & experience:

• Proficiency with SQL, Python, or similar coding languages for data analysis.
• Ability to present data insights effectively using Excel and Power BI.
• Knowledge of claims processing systems and data sources within insurance or healthcare.
• Excellent stakeholder management skills, with the ability to communicate complex insights clearly.
• Ability to operate within ambiguity and adapt to changing priorities.
• Commercial acumen and a good grasp of market developments affecting claims.
• Experience mentoring or supporting junior team members.
• A proactive, problem-solving approach, with a keen eye for detail.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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