Senior Claims Handler

hireful; Chelmsford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance group in Chelmsford seeks an experienced Senior Claims Handler to manage the entire claims process while delivering exceptional customer service. The role requires robust experience in handling complex claims across various classes and a Cert CII qualification. Hybrid working options available after settling into the role, along with professional development opportunities.

Benefits

Competitive salary and benefits package

Professional development opportunities

Qualifications

• Robust experience in managing complex cross-class claims (property, casualty, and motor trade).
• A solid understanding of the insurance market, policy terms, coverage, and claims procedures.
• Maintaining discretion with sensitive information.

Responsibilities

• Managing the entire claims process from notification to settlement.
• Providing proactive communication and exceptional customer service.
• Conducting thorough investigations and negotiating settlements.
• Ensuring compliance with legal and regulatory standards.

Skills

Experience in managing complex cross-class claims

Excellent communication and interpersonal skills

Customer-centric approach

Problem-solving and decision-making skills

Education

Cert CII

Job description

Senior Claims Handler

Our Claims team in Chelmsford are looking for an experienced Senior Claims Handler to join the team in providing top-class service to all clients.

At PIB, we’re committed to innovation, professional development, and making a real difference for our clients and communities.

Please note, a valid UK driving licence is highly desirable for this role.

What you’ll be doing:

• Managing the entire claims process from notification to settlement, ensuring accuracy, compliance with policy terms, and timely resolution, while maintaining up-to-date records and preparing required reports.
• Providing proactive communication, timely issue resolution, and exceptional customer service to keep claimants informed and supported throughout the process.
• Conducting thorough investigations, gathering documentation, assessing damages and liabilities, and negotiating fair settlements with all parties, ensuring prompt payment in line with company procedures.
• Ensuring all claims are handled in compliance with legal, regulatory, and company standards, reporting suspicious or fraudulent claims, and maintaining confidentiality in accordance with data protection regulations.

What we’re looking for:

• Robust experience in managing complex cross‑class claims (property, casualty, and motor trade), and Cert CII is essential for this role.
• A solid understanding of the insurance market, policy terms, coverage, and claims procedures.
• Excellent communication and interpersonal skills with the confidence and ability to build rapport with customers and stakeholders.
• A customer‑centric approach by delivering high‑quality service, applying strong problem‑solving and decision‑making skills, maintaining attention to detail and discretion with sensitive information, and remaining calm and professional under pressure.

What You’ll Get:

• A supportive and collaborative working environment within a leading insurance group.
• A competitive salary and benefits package.
• Hybrid working option once fully settled into the role.
• Professional development and career progression opportunities.

Why PIB Group?

PIB Group is one of the UK’s fastest‑growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast‑paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply – if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to us.

REF-224 834