Senior Claims Executive - Liability Sports Division

Harrison Holgate; Highgate; On-site; GBP 50,000; Full time

Job summary

A leading insurance recruitment firm is seeking a Senior Claims Executive for their Sports Claims Division in Birmingham. The role involves managing liability and complex claims, negotiating settlements, and overseeing claims processing while ensuring compliance with internal standards. Ideal candidates will have a strong background in claims handling and excellent communication skills. This permanent full-time position offers an estimated salary of £49,642 per year.

Qualifications

• Experience in the insurance claims environment, ideally with liability and complex claims.
• Knowledge of insurance principles and claims-handling practices.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Manage a portfolio of liability and complex claims.
• Negotiate settlements for clients.
• Provide advice and regular updates to clients.

Skills

Strong background in handling liability and complex claims

Excellent communication skills

Negotiation skills

Highly organized

Education

A-Level standard (grades A-C or equivalent)

Job description

Senior Claims Executive - Liability Sports Division

Harrison Holgate
Birmingham, West Midlands

£49,642 per year - estimated

Permanent
Full time
NEW

The Role We're seeking an experienced professional to join the Sports Claims Division in a senior capacity. Acting as a central link between clients and insurers, you'll oversee complex and high-value claims to ensure they're managed promptly, accurately, and in line with regulatory expectations. This position focuses on liability and complex claims, including property and personal accident. As a senior team member, you'll manage your own portfolio, provide technical guidance, support process improvements, and help develop junior colleagues while maintaining high service and compliance standards.

Key Responsibilities

• Manage a portfolio of liability and complex claims, including property and personal accident cases, liaising with clients, insurers, and third parties
• Prepare and present detailed claims documentation to underwriters and respond to technical queries
• Negotiate settlements to deliver fair and efficient outcomes for clients
• Oversee delegated authority contracts and monitor costs effectively
• Keep accurate, up-to-date records across internal systems
• Provide clear advice and regular progress updates to clients
• Contribute to business projects and team initiatives
• Ensure full compliance with legal, regulatory, and internal company procedures
• Supervise claims processing, collections, and payments
• Build and maintain trusted relationships with clients, brokers, and internal stakeholders

About You

• Strong background in handling liability and complex claims, ideally within a broker or London market environment
• In-depth understanding of insurance principles and claims-handling practices
• Working knowledge of the Lloyd's and company markets
• Excellent communication, negotiation, and interpersonal skills
• Highly organised, with the ability to manage multiple tasks under pressure
• Confident making independent decisions and solving problems effectively
• Commercially aware with strong analytical ability
• Experience mentoring or guiding junior team members
• Proactive and collaborative approach to work

Qualifications

• Educated to A-Level standard (grades A-C or equivalent)
• Working toward professional qualifications (e.g. CII) preferred but not essential