Senior Claims Examiner - Multiline

Mercor; San Francisco (CA); On-site; GBP 693,000 - 938,000; Part time

Job summary

Mercor, a leader in connecting elite creative and technical talent with AI research labs, seeks a Senior Multiline Claims Examiner for a remote contract role. You will leverage 2+ years of P&C claims experience to analyze coverage, assess risk, and guide settlements.

This position requires rigorous analysis, precise documentation, and the ability to escalate when needed. Remote work offers 20–40 hours weekly with flexible scheduling and ongoing feedback to support model research.

Qualifications

• 2+ years of professional P&C claims handling, adjusting, or examining experience.
• Experience handling claims in property, auto physical damage, or liability.
• Understanding of the claim lifecycle from intake to closure.
• Ability to read policy language and know when to escalate.
• Strong written analysis and attention to detail.
• Ability to distinguish ordinary adjudication from complex coverage.

Responsibilities

• Design realistic claims scenarios across loss, coverage, investigation, and settlement.
• Create work products: claim action plans, coverage analyses, investigation requests, and summaries.
• Write reference responses at experienced claims‑professional quality.
• Grade AI responses for factual accuracy, policy application, and completeness.
• Identify premature conclusions, missing steps, and improper communications.
• Provide feedback to the research team to improve model behavior.

Skills

P&C claims handling

Policy language application

Attention to detail

Judgment and analysis

Education

AIC, CPCU, SCLA designation

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Senior Multiline Claims Examiner

Type: Contract

Compensation: $800/hour

Location: Remote

Commitment: 20-40 hours/week

Role Responsibilities

• Design realistic claims scenarios involving first notice of loss, coverage verification, investigation, documentation, reserving, damage evaluation, negotiation, settlement, subrogation, salvage, and closure.


• Create work products such as claim action plans, coverage analyses, investigation requests, evaluation summaries, settlement recommendations, and insured communications.


• Write "golden" reference responses at experienced claims-professional quality.


• Grade AI-generated responses against structured rubrics for factual accuracy, policy application, claim-handling judgment, and procedural completeness.


• Identify premature conclusions, missing investigative steps, unsupported valuations, improper communications, and failures to distinguish covered damage from excluded or unrelated loss.


• Provide written feedback the research team uses to improve model behavior.

Qualifications

Must-Have

• 2+ years of professional P&C claims handling, adjusting, or examining experience.


• Experience handling claims in at least one area such as property, auto physical damage, bodily injury, general liability, commercial casualty, catastrophe, or specialty claims.


• Understanding of the claim lifecycle from intake and investigation through evaluation, resolution, recovery, and closure.


• Ability to read and apply policy language to claim facts while recognizing when escalation is required.


• Excellent written analysis, balanced judgment, and high attention to detail.


• Ability to distinguish ordinary claim adjudication from complex coverage, litigation, regulatory, and actuarial work.

Preferred

• AIC, CPCU, SCLA, or comparable insurance designation.


• Multiline or multistate claims experience.


• Catastrophe, represented bodily injury, litigation, subrogation, SIU, or large-loss exposure.


• Experience supervising independent adjusters, experts, vendors, or defense counsel.


• Active or previously held adjuster license.

Start Date

• Immediate; applications reviewed on a rolling basis.